Hi there,

Welcome to the Box Community!

Sorry for the issues you experienced with Box! We've cleared up the data storage in your account and things should now be working as expected. You may also check this article to know why this issue occur: https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect

Let me know if you have any further questions.

Thanks!

i have the same issue! My content is uploaded on the folder locally on the laptop and useable, but online the folder is empty! Please help!