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Question

My account is on the Starter plan and shows I have only used 1 of my 3 available seats

  • October 25, 2025
  • 1 reply
  • 107 views

"My account is on the Starter plan and shows I have only used 1 of my 3 available seats. However, when I try to add a second user, the system is incorrectly trying to charge me for an additional seat."

    1 reply

    Rona Box
    • Rona Box
    • Community Manager
    • October 27, 2025

    Hi ​@Smartflexgroup, 

    Welcome to Box Community, and we’re glad to help with your available seats and user creation. 

    To discuss your available seats and how you can add new users within your paid seats. Please reach out to our Billing team and email billing@box.com. 

     

    Thanks for posting, and we hope to get this sorted out very soon! 

     

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