Hi, all mye files disappeared in the box app on my phone and my ipad. I can still see the shared folders/files, but all my personal files is gone.
Does anyone know what the reason could be, and how to get them back asap? I had a lot of files, and still a lot of storage space left, I don’t understand why this happend. :(
Hi
Welcome to Box Community, and we’re glad to assist!
To get a better look at your account to find your missing files, I’ll go ahead and open a new case. A member from Box Product Support team will get in touch through email and please keep an eye out.
Thanks for posting and hope it gets sorted out very soon!
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