Invited to collaborate with box on business email. when I went to log in, I was blocked by MFA that was never set up. I cannot log in to submit a help ticket
Question
Business email locked out due to MFA
Hi
Welcome to Box Community, and we’re glad to help regain your Box access.
It seems that your account isn’t MFA enabled. By any chance, are you referring to your alternate Box account? If yes, kindly reach out to the Box Product Support team using your email address associated to your affected Box account.
To submit a case, you can visit this support link.
Thanks for posting, and we look forward to hear from you!
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