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Question

Collaborator cannot save changes to email notification settings

  • October 24, 2025
  • 1 reply
  • 41 views

  • New Participant

Hi, a collaborator is trying to change email notification settings to override the default settings, but he is getting an error message "sorry, there was a problem saving the settings for this folder." How can we allow him to make these changes?

Thanks, 

NSL

1 reply

Rona Box
  • Community Manager
  • October 24, 2025

Hi ​@NSL

Welcome to Box Community, and we’ll assist with your notifications. 

You could try these preliminary troubleshooting steps:

  • Updating your browser to the latest version
  • Clearing your browser's cache
  • Using Box with an alternate browser, computer, or network
  • Restart your machine

Hope it helps, and please let us know how it goes!