Cannot open excel online file

Hi John, 

Welcome to the Box Community!

Have you tried to use an alternate browser and clear your browser's cache and cookies? Meanwhile, another information that might help. We've received report that there's a current Microsoft Issue accessing Office Online. 

Hope it helps! Let us know if you have additional questions. 

Hello.. 

I have multiple shared excel files in my box account. One of those suddenly started giving issue & now it says cannot be opened.. Can you please help uponn as it has all my data which is very important... 

Awaiting your reply.. 

Thanks

 Hi, Is it possible to give me the files in my login from the Backup of Ur servers,  till the last working day ,( Y'day it was working 22-03-22)  The File name is  World Tracking 2022.xlsx ). Is it possible to send me a backup copy of the file mentioned into My Ac or as an attachment in my registered email.

Hello

Will be waiting for your reply.. 

Thanks

I am experiencing the same issue as of yesterday. Has there been a change made?

Hello Team,

We are waiting for your reply.. Can you please update on the same.. Thanks

Unable to open excel from box account and user is located in china location. Do we have any know issue for this case … error -