Support Forum

I have created an account to report phishing content and redirection hosted at box.com https :  /  /  app  . box  .  com  /   embed  /  s   /    66xf5vp5uxd0bhudynd6u3myhqjnwgd6? The above link is malicious and should not be accessed. I could not find any way to submit this.Most websites have an easy to find and report abuse form that doesn’t require making an account and then trying to find a way to report such maliciousness. I find box.com really needs to make it easier to report issues.

Hello! I’m trying to migrate 4TB of data from Engyte, but Egnyte is not listed in the options for sources for standard migrations. What are my next steps? Thank you! 

I'm using the BOX Graph Connector, but it's been more than 10 days since the last synchronization. What is the synchronization cycle?

I accidentally deleted a user from my corporate account. I need to restore a deleted user.please tell me what to do？

I have tried numerous times to reset my password of an account and I’m not receiving the reset email in my inbox, spam,etc.  I have commented 2x on posts, however I have not had anyone reach out to me regarding my ticket. Can you confirm someone is looking into this? Do I receive an email or should I keep coming back here to check for messages? 

AzureとSSO構成しようとすると、以下のような表示がされ連携ができない状況です。SSO接続を作成中にエラーが発生しました。Boxユーザーサービスにお問い合わせください。 IDプロバイダ: Azure解決策をご教示いただけますと幸いです。

Good day!  I am wondering about a recurring problem that I am having when I try and update an excel file in Box.  There are times when I am trying to move/copy a spreadsheet into another excel file and I get the error “Excel cannot insert the sheets into the destination workbook, because it contains fewer rows and columns than the source workbook.  To move or copy the data to the destination workbook, you can select the data, and then use the Copy and Paste commands to insert it into the sheets of another workbook.”  And for the most part, I can do this.  However, I do have certain worksheets that I am trying to move into another workbook that have graphics where simply copying and pasting doesn’t work.  I am wondering if this is an issue because the workbook is in Box or if its an excel issue.  Has anyone else experienced this?  Any guidance is appreciated.  Thank you so much!

I am experiencing a critical issue with Box Drive on my Mac running macOS Sequoia (15.0). Despite a clean installation and multiple troubleshooting steps, Box Drive fails to mount or appear in Finder, and the Box folder does not appear in ~/Library/CloudStorage. There is also no Box.log file generated in ~/Library/Logs/Box/, and nothing relevant appears in the system log during launch.System Information: macOS version: macOS Sequoia 15.0 Box Drive version: [insert if known, or “latest as of June 2025”] User type: Individual user (not managed by enterprise admin) Steps Taken: Verified that ~/Library/CloudStorage exists and is writable. Performed complete uninstall and reinstall, including deletion of: ~/Library/Application Support/Box ~/Library/Caches/com.box.desktop ~/Library/Logs/Box ~/Library/CloudStorage/Box Granted Full Disk Access to Box in System Settings. Confirmed that no Box-related extensions are present in systemextensionsctl list. Ran log stre

We are trying to upgrade our plan and there is a payment error, it asks to verify all fields again or contact support. We tried multiple cards and the same error occurs. Please advise on how we may proceed.

Hi all! Is there a way to bulk create folders (200+) from a list of folder names?  I found this from several months ago, but it looks like it wasn’t possible and the link to the support group no longer works. Thanks! 

The principal of the company where I work, asked me to create a business account here at BOx to manage some files with a client. I created the account, a folder, etc, but I can’t assign to him a seat as que already has an account here at box. How should I proceed? Does he has to delete his account in order to be a part of the business account I created?

A different email address is registered to BOX.I know the username and password.When logging in, I'm asked for a two-factor authentication code, but I think the code is stored on my lost phone.I would like to temporarily disable two-factor authentication on my BOX. How can I do this?There is no administrator 

I have a PC. Box Drive was having syncing issues and downloaded every file I clicked on. I tried to uninstall but the uninstallation process stalls as “windows is preparing for installation”. How Can I repair box or uninstall and start fresh?

Hello.  I’d like to know why I cannot upload files or folders onto my box account when I apparently still have 7.1 GB of storage left.  I keep getting the message that I don’t have any space left and need to upgrade but on the right-hand corner of the screen it clearly says I have used 2.9 GB out of 10GB. 

Hi everyone! 👋Could you please tell me — does Box support search within file contents, for example in Word documents or Google Docs?Thanks in advance! 🙏 

Hi, I have a Gmail account that I can use to access box.com without any problems. The issue is that when it asks me to log in with the app, it redirects me to the browser to log in, and when I log in, the app asks me to repeat the same step in a loop and nothing else happens.

I am getting a message that I cannot connect to Box Drive, how do I resolve this? I have reinstalled the software, but it is not resolved.

I use box on two different computers. Laptop and Desktop. The total size of the Box Sync folder is too big for either SSD. But I don’t need to sync all files to both computers. How can I choose to sync one folder on one computer but not the other? Example:/Box sync/Laptop_only//Box sync/Desktop_and_laptop//Box sync/Desktop_only/

Hi there, I have used my company email to sign up for a private (free) box.com account. Until recently my company is assigning each staff with their own Box.com business account and apparently I got orphaned out because the email I have used has already been used for the free account.Appreciate if you can help to advise what I can do next in order to “merge” my account with the company Box.com credentials? (They are using SSO)Thanks. ​​​​

I have click on chat feature and nothing is happening.

hello I have a free box account and it is free and I have 20 gb free but always shows me full 16 gb full and I have no data on the box what can be, please help me, thank you

Hi Guys,My entire team is having problems with uploading files to the drive as it is saying account storage is full. However I have upgraded my plan to the unlimited storage. For context, I am the admin and owner of all files and I have several external users who collaborate in the drive and the external users are trying to upload files but its giving the error that the account storage is full. Can someone help me on how to resolve this issue?

I see that there is an official Box SFTP Server showing in the integrations under the admin console now.Has anyone been able to make this work? I have it set as “Available for all users” but when I go to my user account to install the integration, it is not showing in the list of available items.When I attempt to connect to the Box sftp service at sftp.services.box.com using Filezilla SFTP client, I get a successful connection/key exchange, but my user account (either user or admin) will not authenticate.I have confirmed the passwords on the accounts I am using. We use SSO for web UI access, but I have the passwords set for application access such as this.This link shows the introduction of the integration, although it still says “Coming soon” as a banner on this page:Introducing Box SFTP – Box SupportSo maybe it is just not fully released yet?Any information is very appreciated.John Walker

I used files from my Box sync folder on two of my Macs today without any issue. I just opened the main sync folder on my MacBook and 99% of the files are gone. No, they have no been deleted. No, they are not in my trash can. All of the files are still online in the Box website folders, so at least I have not lost everything. BUT, I need the files on my computers as there are plenty of times I do not have wifi access. What has happened, and what do I need to do to get all of the files back on my Macs?

We are receiving an error when trying to sign in as a Box user from the Box Salesforce app. We’ve tried logging in as admin and non-admin Box users yet the issue persists and I’ve included the screenshot below. Has anyone resolved this before?