Support Forum

Hi Box Support, The storage amount shown in my account is incorrect. Can you please run a script to correct this? Thank you.

I can no longer open files from my web browser Box account in software on my desktop. I installed the Box Tools Installer years ago (see screenshot 1 below) and have been using this option successfully until now. When I go to open a file from the web browser and select the option to open it on my desktop (screenshot 2), the browser shows the pop-up that the file is opening (screenshot 3) but it does not actually open in Word, Adobe, or whichever file software is appropriate for the file type. I can see Box listed in my desktop’s hidden icons (screenshot 4), but as soon as I hover my cursor over it, it disappears. Traditionally I have not used the Box Drive and prefer to navigate through the web browser, as I sometimes use different devices and I frequently share file links with others. I have tried: - removing and reinstalling the Box Tools Installer - Resetting my web browser to default settings

Hi, When trying to authenticate with JWT, I am getting the following error:  {"error":"invalid_grant","error_description":"Please check the 'sub' claim. The 'sub' specified is invalid."} I am using the code from docs. !pip install "box-sdk-gen[jwt]" from box_sdk_gen import BoxClient, BoxJWTAuth, JWTConfigjwt_config = JWTConfig.from_config_file(config_file_path="./config.json")auth = BoxJWTAuth(config=jwt_config)client = BoxClient(auth=auth)service_account = client.users.get_user_me()print(f"Service Account user ID is {service_account.id}") I read a couple of different posts, so I see multiple reasons for this, but it's hard to tell, because the previous posts were usually closed without res

We would like you to request a restoration of a user which we deleted accidentary    Name of the user :  Yuki Asano e-mail address of the user : [personal information–redacted] date of delete : May 27th,2024 Thanks and Kind regards Emiko Maruyama Nax Japan Co.,Ltd.  

Is it possible to restrict a collaborator on a file to limited them to only and online editor and remove download capability?

These folder names seem simple and short but see screenshot. These are disallowed and freeze my entire upload, which cannot be resumed without logging out of Chrome, logging back in and uploading file by file.

I have a user that is having an issue when she uses the Move/Copy function, the folder she searches for doesn't show up and instead has to navigate there manually.  I tested it with my BOX account and get the same results, however, others it's not the same for every user.  Some users dont get the issue, some do.  Need some help getting this search function working.  

Is there a way to disable users from having the ability to reset their own password?  We would like only admins to be able to reset user passwords.  Is this possible?

I uploaded pictures to Box app on iPhone. Create date of some pictures was changed to upload date. Currently some pictures have Create date = Change date Does anyone know why this issue occurs ?

Hello,I bought the Account Type Business for one year and now I have to realize that my storage is limited to 1TB. Why is that? According to the pricing plan, I have unlimited storage space. The Enterprise account has several users who share folders. All users have no storage limit in the user settings. Only the Billing Storage unit is limited to 1TB.  

I had a file shared with me by Cisco. Here is how I wasted my time on this sad little product: 1. I had an account but was told pwd expired. Requested pwd update but never got an email. 2. I logged in using Google but for some reason I cannot see the file because Cisco requires strong pwds (which I already have but who cares). So I try to change the password through the options related to the notification. Not working. I went into my account settings and try to change pwd and got a "there was a problem" notification. 3. Looked through the knowledge base. To every question the answer is: "Welcome to the box community (welcome to join but you will never leave) I opened a ticket for you. No visibility into resolution. I wasted so much time on this absolutely idiotic product that I now feel committed, I want to see a ticket opened for my request that will take me to some other circle of hell. This is not a minor failure here and there, this is an epic product

The new user is <personal information redacted>   The confirmation e-mail is not being received and it is not quarantine. My e-mail address is <personal information redacted> how can we have him removed please?  

I have this error when trying to set up OKTA SSO and I can't find the way to open a ticket to Box support. 

I have realised that the files I have put into the Box folder on my Macbook Air over the past 4 months haven't syncronised with the web app of Box and when I try to open the Box-app itself, I am faced with a window saying "There seems to be a problem with this app" and advising me to contact support. In the meantime, I have tried to see if I can update the app somehow, but when downloading Box Drive, it says Box is already running on my computer and that I need to close it to proceed with the install. How can I stop the app? It's not visible in the 'Force Quit'-window. And more importantly, how do I make sure that my files on my computer are syncronised with the web-app for my colleagues? Thank you in advance!

Whenever I open the application on my device, it takes me to go login online. After I login online, the application loads and then it shows an error. Does anyone know what the issue can be?

I have deleted all of the files in the account & trash, but the storage is not zero. And unable to upload the new files. Request to do the needful.

A few of the members of my org, including me, can't see our current or complete tasks in the area accessed by clicking on the clipboard icon.

Hello, We have had our Domain names locked with 2Factor. None of the backup codes work. This is domain wide. I had to create an alias to post to this forum. Is there a way to talk to a Support Team to assist us in at the very least Deleting the accounts that were created for our domain?

We have a new user, brought in via sync to AzureAD. They did not receive a Welcome Email.   When attempting to login to BOX, we can only get to the 'verify your account' page but no email is ever sent. Please have support reach out for the specific user account details.

I have a file in my Box app,that cannot be deleted.I have no idea where it came from.I just want to get rid of it.

Dear Box team, I would like to open a support ticket please. I have multiple items in the trash bin that I haven't moved there. When I try to restore them, I get the message: "There was a problem restoring all items in the trash. Please try again or refresh the page."No matter what browser I use (Brave, Edge), if I refresh the page, log out and then into the account, the message is the same. Please help. Best, Alex

I have a user who had a name change. Now this user has 2 BOX accounts, both under the new name but obviously different Account IDs. One account has 30GB of data while the other is 0. When they login, the account ID they reach has 0 data, so they are complaining that their files were lost. How do I force her login to the account that has the data?

Hello there!I've recently had full Admin of my company's BOX instance transferred over to myself. I got questioned by our IT Sec. Team on whether it's possible to have a service account tied to the Admin rather than an individual account. Thanks in advance for your help!

I've seen this on other forums, but apparently this needs to be resolved by tech support.  I signed up through Google, so do not have a password that is registering.  I need to update my password to gain access to shared data with high security requirements.  Please tell me how to reset my password?

Hi Team   I am trying to upgrade the box.com package to 4.47.1 in salesforce, but getting the below error, can you please help me on this   Your request to install package "Box for Salesforce 4.47" was unsuccessful. None of the data or setup information in your salesforce.com organization was affected. Problem:1. (FRUP__c.Record_ID_Indexed__c) No clean data columns available for custom fields.No clean data columns available for custom fields.   Thanks & Regards Kirankumar