Skip to main content

Request for Refund – Incorrect Payment for Box Account B01784919

  • November 30, 2025
  • 2 replies
  • 25 views
P

Dear Box Billing Team,

I hope you are doing well.

I am writing to request a refund for a payment that was processed incorrectly on November 30, 2025, for my Box account B01784919.

The amount of $622.80 was charged by mistake, and I did not intend to renew or authorize this payment.

Please kindly review my account and process a refund to my original payment method.

I have attached the invoice for your reference.

Thank you very much for your assistance, and please let me know if you need any further information.

Best regards,

    2 replies

    Rona Box
    • Rona Box
    • Community Manager
    • December 1, 2025

    Hi ​@Phương, 

    Welcome to Box Community, and we’ll help review your refund request. 

    Based on record, you already have an existing case for our Billing team regarding this issue. Please keep an eye out on your case and a billing specialist will reach out to you shortly. 

     

    Thanks for posting, and we hope to get this sorted out very soon.

     

     

     

    P
    • Phương
    • Author
    • New Participant
    • December 1, 2025

    Hi Rona,

    Thank you for the update. I’ve noted the information and will wait for the Billing team’s response.

    Best regards,

    Terms & ConditionsCookie settingsAccessibility statement