Hi everyone,
I am currently using Box.com to share documents with a client, and they are experiencing an issue. When the client requests a password update, they are not receiving the email with the reset link. They have already checked their inbox, spam/junk folder, and other folders, but the email does not appear anywhere.
Could you please advise on how to resolve this issue? Any guidance would be greatly appreciated.
Thank you for your help!
Best,
Val
Hi
Welcome to Box Community, and we’re glad to further assist!
Since it involves your client’s Box login-- password reset. This inquiry is in need of immediate attention and please allow me to submit a case and a member from the Box Product Support team will reach out to you shortly.
Thanks for posting, and we hope to get this sorted out very soon!
Hi Rona,
Thank you for your understanding and support! Looking forward to hear from you and your team as this is urgent on our end.
Best,
ValentinIB
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.