I recently purchased 5 seats and successfully added 2 users. However, when I try to assign the remaining seats, I’m being redirected to purchase 2 additional ones.
Question
I’m unable to add users to the available seats on my account
Hi
Welcome to Box Community, and we’re glad to assist!
It indicates that you have already collaborated with one of our team members. Please keep an eye out on your case and a Billing specialist will reach out to you shortly.
Thanks for posting and we hope to get this sorted out very soon!
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