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Home Use Admin

  • November 29, 2025
  • 1 reply
  • 8 views
N

I am using an iPad Pro 4th gen, iOS 26.1

On my iPad, I cannot connect to www.box.com using the “Connect to Server” feature on the Files app. I get the message “There was a problem connecting to the Server. Socket is not connected”.

In spite of this, I can connect to Box.com using the Box app and Safari browser. I prefer to access Box through the Files app so I can move files around within this app from “On my iPad” to a Box server connection. I already reinstalled and rebooted everything.

1 reply

Rona Box
  • Rona Box
  • Community Manager
  • December 1, 2025

Hi ​@ncjazz, 

Welcome to Box Community, and we’re glad to further assist! 

 

Here are the quick troubleshooting guide to fix your error on Box for iOS: 

  • Quick network checks, such as: 

    • Try switching between Wi‑Fi and mobile data. 
    • Toggle Airplane mode on/off, or briefly disable/re-enable Wi‑Fi.
    • Try another app or open a webpage to confirm general Internet connectivity.

  • Device specific fix: 

    • Force‑quit the Box app and relaunch it.
    • Restart the device.
    • Make sure the Box app is up to date in the App Store; if not, update.
    • If it persists, uninstall and reinstall the Box for iOS app.
    • If you’re on a corporate network, VPN, or proxy, try off‑network (home or cellular), since proxies or traffic inspection can cause SSL/socket failures (hub docs mention traffic inspection causing SSL issues for desktop).
    • Ensure iOS and the Box app meet supported versions.

Hope it helps, and please let us know how it goes. 

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