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Question

Need to reset my 2fa

  • May 23, 2025
  • 3 replies
  • 167 views
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Hi,

I have 2fa enabled on my Box account.  I recently switched phones and lost access to my authenticator app.

Is it possible to reset the 2fa on my Box account?

Thanks!

    3 replies

    Forum|alt.badge.img

    Hi there,

    Welcome to Box Community and glad to help! 

    We've created a new case and a member of our team will contact you through email, please keep an eye out. 

    Thanks for posting!

    Forum|alt.badge.img

    I need help too, i still have account access, tried to change 2FA tool as I'm migrating from Andriod to iphone. Disabled 2FA, received email with 2-Step login verification disabled. However account properties still showing old 2FA, please help me remove it.

    • KimKM
    • New Member
    • November 30, 2025

    My Box account (email: [removed by moderator] ) is locked behind
    2-step verification. The authenticator app (FreeOTP) I used was on my
    old phone and whlist I have access to that device I need to transfer to the new one. Can you advise how to do this? Does not seem like NBox offers any reset options on the
    login screen. Can someone reset the 2FA for my account so I can log in on
    my new device and set up new 2FA pls?

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