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Question

External users Usage Limits

  • November 28, 2025
  • 1 reply
  • 23 views

I have unlimited storage and we own all the folders.

External users upload files to us. 

We can no longer upload because the 10gig limit has been reached.  

What is causing this error?

1 reply

Rona Box
  • Community Manager
  • November 28, 2025

Hi ​@RossbyFinancial

Welcome to Box Community, and we’re glad to assist! 

 

It indicates that you have already collaborated with one of our team members. Please keep an eye out on your case and a member from the Box Product Support team will reach out to you shortly. 

 

Thanks for posting and we hope to get this sorted out very soon!