Shortcuts Become Unusable After Box Drive Sign-Out/Sign-In (Cloudfiles-Based)

Hi ​@tkumagai, 

Welcome to Box Community, and we’ll help with your Box Drive issue. 

We’ve listed down the preliminary troubleshooting steps to fix the issue with your Box Drive. 

 New Version - To reset Box Drive on Windows 

1. Exit Box Drive (if it is running). If necessary, use Task Manager to end the Box.exe process.
2. Run command

   “C:\Program Files\Box\Box\FS\cf\cfctl.exe" drive reset Box

   on command prompt. Files not uploaded to Box will be saved to the Desktop with a timestamp.
   1. The output should say “Box Drive reset completed successfully” at the end. If this is not so, then it may be that some files were still open and could not be deleted. Once everything is closed, a re-run of step 2 should be successful.
3. From RegEdit, delete the registry entries under HKEY_CURRENT_USER/Software/Box/Box to clear Box preferences.
4. Restart the Box Drive and follow the prompt to log back in.

If you are still having trouble, open a support ticket.

 Legacy Version - To reset Box Drive on Windows 

1. Exit Box Drive (if it is running). If necessary, use Task Manager to end the Box.exe process.
2. Ascertain whether any files exist in C:\users\[USERNAME]\AppData\Local\Box\Box\unsyncedFiles. These are files that have not been uploaded to Box. If these files do exist, and if you want to keep them, copy them to any location outside of C:\users\[USERNAME]\AppData\Local\Box\Box\ (such as your desktop). Proceeding with the steps below deletes these files.
   • You may need toshow hidden folders to see \AppData.
3. Delete this folder: C:\users\[USERNAME]\AppData\Local\Box\Box.
4. From RegEdit, delete the registry entries under HKEY_CURRENT_USER/Software/Box/Box to clear Box preferences.
5. Restart the Box Drive and follow the prompt to log back in.

If it didn’t work, please proceed to fully uninstall your Box Drive and reinstall it. 

Hope it works! If the issue persist, please let us know. 

I followed the steps you provided, but the issue was not resolved.
Can this problem be reproduced in your environment as well? I believe this issue is a defect in Box Drive.
Could you please provide a response regarding that point?