I am trying to add a new user to our Box tenant but every time I have tried to add them I receive an error stating that their "Email already used in a Box account but not associated with an enterprise."
Per a previous post, we can hit "Save" and proceed. However, when I select "Save" I then receive the error "Cannot add new users. Please try again." We have 1 license left for use so I don’t believe it is a licensing issue. Please assist
Question
Cannot Add New User. Please Try Again Error
Hi
Welcome to Box Community, and we’ll review the reported error while adding new users.
To help evaluate the error and troubleshoot I’ve gone ahead and opened a new case. A member from the Box Product Support team will reach out to you soon and please keep an eye out.
Thanks for posting, and we hope to get this sorted out very soon!
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