We are currently building the following mechanism using a Box Relay workflow.
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When the File Request feature is used within a specific folder, a notification is triggered.
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The notification recipients are two parties: myself and a group email address (paid account).
Ideal state
Notifications should be sent to both the group email address and my personal email address.
Current situation
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The notification is sent only to my personal email address and not to the group email address.
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After checking with our internal system administrator, it appears that the notification is not reaching our mail server.
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The email is not in the spam folder and the group address is not registered on any blocklist.
We are unsure how to resolve this issue and would appreciate your guidance on how to fix it.
