Support Forum

After creating a new user, no confirmation e-mail is being sent.  Attempting to login as user to get the re-send e-mail option sends a link that does not open.   Deleting and re-creating the user does not create/send an e-mail. I have access to all e-mail logs: no e-mail from box.com hit our domain.

i have deleted multiple files and clean the trash bt the space occupied its the same, i read in box that you run a script to fix this... please run the script

Hello, I found all the folders and files in my Box file have disappeared. Please help. Thanks.

We had the previous owner of our box.com account leave our company.  I need to understand how to change ownership of the entire site and the billing info.   thanks, Tom

Hi, My account storage space is incorrect. I have this issue regularly and the support people run the script to correct the problem. Could the script be rerun for my account? As you are running the script manually, you should have provided an option or a tool for us to run the same script to avoid the issue in future.  Please look into this matter with utmost urgency. Thanks in advance

Greetings, I have installed the Box application on my Windows PC so I can read and write files to my employer's Box storage. On my local PC, directories that end in periods display problematically. The last period, which is the last character in the directory name, appears as a white square.  The directories appear fine when viewed through the Box web interface.  I suppose one workaround might be to rename the problematic directories to remove the trailing periods. However I'm reluctant to do this as this may complicate operations for my colleagues and our company's trading partners.  ^^^^^^^^^^^^ On the web site the directory appears fine, not that the folder name ends in a period.   ^^^^^^^^^^^  When I view the folder in Windows Explorer, the trailing period is replaced with an odd square character.  I would be happy to hear any ideas the community may have. Garrick Byrne

I clear all the folders and files in my account (include clearing Trash) but it still display 16.2 GB used          

Any Box.com page looks fine in Chrome. It's only the Sign In page that looks different: Ignoring the appearance, it still won't let me sign in to it.

I would like to close my account, delete this log in, and have the company purge all of my personal data. There is no option anywhere in the account settings or any other method. This seems to be a widespread issue for many others as well. 

Even if I delete unnecessary files in the folder managed by this account and there is nothing in the folder, the storage capacity of 9.3GB may be used. Can you please take measures so that the storage capacity is displayed normally?

I signed up via Google SSO and when I try to change my password (I currently have no password) to access a file that requires a strong password, I repeatedly get an error message. I am unable to set up my password. 

Hi,Please run a script on my account to fix the data accuracy issues around user storage size.Thank you! 🙂

Hello I keep getting payment requests from you through email. Our company credit card has been submitted. Why are you not just billing our credit card? We don't know in which way to pay you otherwise.    Thank you,  Assaf

showing I've used 97% of my 100GB space.   Calculated all my files and I've used less than 15GB.    what can be done to free up this space being incorrect?

I have a request to automate the download of some files from a folder created under Company A's Enterprise account. Company A reluctant to share the OAuth credential for me to automate my process. I'm exploring the following option: Is it possible for me to create a free personal account, get Company A to share the folder to my account, and then I use my account's client id and client secret to automate the process?

I will be transition employees within my organization, ie one is leaving and the other joining.  The new employee will be using the same computer as the previous employee and the same computer user profile. If I add the new person as a Box User, does that mean I have to install a new BOX folder on the computer?  Would that take up too much HD space?

Hello. When logging into Box Drive on Mac 14.2.1 1. I select login on Box Drive screen 2. Google Chrome opens I authenticate through Google 3. I am taken back to the Box Drive screen with no change I have tried using safari and reinstalling app. Any help is appreciated.

Every time I go to create a password, I get the message, "There was a problem changing your password." I even upgraded my account hoping that I could create a password. Please help.

Hi I have a work email and BOX is saying I need a stronger password to access shared files. The issue is that Box says my old PW is incorrect but i don't remember if i have ever created one. Thanks 

I see that used storage size shown is wrong, please run fixing script.

No tengo absolutamente nada en mi almacenamiento y me pone que lo tengo lleno. Veo que hay mas usuarios con el mismo problema. Necesito ayuda por favor.   Gracias

Storage shows as almost full, but it's not. Can you please run your script to fix it. Thanks in advance.

Dear Customer Support   This is Kyosuke from Baroque Japan Limited based in Japan. When I upload a file using the program below, a <response  500> is returned. How can I modify it so that I can upload the file?   ■Source code with open(fr"C:\408138_20231115.PDF", 'rb') as f:     files =  f.read()    binary_file_b64 = base64.b64encode(files)    SendFile_ep = fr"https://upload.box.com/api/2.0/files/content"    headers = {'Authorization': 'Bearer {}'.format(AccessToken)}    payload = {        'attributes': {            'content_created_at': '',            'content_modified_at': '',            'name': fr"408138_20231115.PDF",            'parent': {                'id': fr"241581751084"             }        },        'file': fr"{binary_file_b64}"    }    res = requests.post(SendFile_ep, payload, headers=headers)    code = res.status_code    if code == 200 :        print(f"Success to post files : \n{res.text}\n")    else :          print(f"Failure to post files : \n{res.text}\n")     

An expiration date has mysteriously shown up on one of our documents.  How can I disable the expiration date.  When i navigate through more actions> set expiration date there is nothing listed on the date that it is set to expire.

HolaReinstalé windows 10 en mi equipo.Al reinstalar Box, obervo que ya no es Sync, sino DriveAl hacerlo, me crea la carpeta de sincronización en la Unidad C:Con Box Syn la tenia en la unidad D:No encuentro como redireccionar Quedo atento... graciasSaludos.