Emails from BOX are not being delivered to this email address.
<personal information-redacted>
I am not receiving any emails to sign up, in addition to the collaboration invitation email, so I suspect that email suppression is in effect.
I checked the article about email suppression, but this user is not currently on a business account so I don't know who to contact.
First of all, I would like you to confirm whether it is being suppressed.
Hi there,
Welcome to Box Community and glad to assist!
I've investigated our email server logs and it looks like your email address was placed on our email suppression list. This typically happens when a user's email client repeatedly hard bounces our emails back to our server, or when an email inbox is not set up before the Box account was created. I've removed the email from this suppression list, so the user should now be receiving emails from Box.
To prevent this from happening in the future, please make sure that your email client, virus scan, ISP, or firewall are not blocking emails from:
It's possible that emails may bounce back to Box again. You may need to contact your ISP (internet service provider) or Corporate IT department to assist you.
Please add noreply@box.com to your email contacts and kindly request that emails from the domains mentioned above be included in the email allow list (Safe Sender) to ensure that Box messages are not blocked. Please review this article: Troubleshooting Issues with Email Notifications.
Hope it helps!
Certainly.
I have contacted the person in question and confirmed that they are now able to receive emails regarding new BOX registrations.
Thank you for your confirmation and assistance.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.