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Question

The search feature only finds some files, not all

  • May 22, 2025
  • 2 replies
  • 123 views
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The search feature in online box was working fine but a couple days ago it changed now I can only find some folders and not others. If I search manually I can find them but they do know show up in the results of my search. What is going on?

      2 replies

      C
      Forum|alt.badge.img

      Hi Jesse, 

      Welcome to the Box Community!
       
      This would be something our Box Support team would like to investigate with you and may require specific account information. 
       
      I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this. Please check your email for details and updates.
       
      Thanks for your patience and please let us know how it goes with support!
       
      Regards,
      B
      • bethHerr
      • New Member
      • June 3, 2025

      I am having the same issue. When I search for a filename that should produce hundreds of results, I am only seeing 20 maximum. I tried several search terms.

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