Support Forum

Hey! I am trying to add my phone number to my account for 2FA and it says it's invalid? I've double checked the country code/number and it's definitely correct.  Thanks!  

A folder that was supposed to be deleted in the box remains on another user's screen. Not synced. Please tell me the reason.

I accidentally uploaded a new version of an excel file and lost all of the existing information that was on there. Is it possible to recover those files?

We used approximately only 42.5GB. All user had utterly deleted files in the trash box. However, the quantity of my used storage is 99.9GB. It is wrong. Please correct this problem.

hI, i would like to konw how to run a report for files over 10GB. Thanks

間違ってアカウントを削除してしまったため、その復元をお願いしたいです。 メールアドレス: [information redacted] 削除した日時:11月10日17時頃 よろしくお願いします。

Hi, my box account was initially set up last year to access a shared folder. Currently I need access to another shared folder with my company but when the owner tries to add me to the new shared folder, a message appears saying "email already used in a BOX account but not associated with an enterprise." We do not know what this means or how to fix this. Can you advise please?

Dropping connections upon login. 

How can get 300 for start how can contact for fast answer

Hello   How can I change a company name in a profile ?  

It appears that BOX does not allow the roman numeral ix, is there a work around?  Please confirm.  Thank you.  Lesley Melin  

Can I get an actual admin to update my account to reflect the correct storage usage on my account? I know my files do no equate to the 10 gigs available.

Hello, I am trying to add a new user to my account but it says "Email already used in a Box account but not associated with an enterprise". How do I get this member added? Thank you.

Hi,  Since this morning, I'm not able to login to Box.com and getting this error. I'm not able to reach out to your support without login that's why I'm posting her. Please look into this on priority. Thanks, Karan E- ksabnani@melitagroup.com

How can I figure out the cost for my current plan? and how can I downgrade my current plain?  

A folder whose owner has already retired has disappeared. Is there any way to restore it?

We have a new user, brought in via sync to AzureAD. They did not receive a Welcome Email.   When attempting to login to BOX, we can only get to the 'verify your account' page but no email is ever sent.We have waited over 24 hours and verified nothing is quarantined in our email filter. Please have support reach out for the specific user account details.

I needed to format my machine and now to install the Box Drive x64 again, it doesn't run. Runs and does not install the app. The machine meets all the requirements.

Hello and good evening!I'm looking for the best solution for around 200 terabytes of data that I want to store and manage in the cloud.I also saw the Box.com Enterprise plan “normal” and “plus”. The new upcoming features with Box Hub further excited me. Now my questions: Does anyone have experience with + 200 TB of data and if so, which one? Which plan is the right one? Where are “hidden” limitations? Bandwidths as an example? How well does an account like this work with millions of files and the amount of data The questions are all about and based on the experiences! I THANK YOU IN ADVANCE FOR THE TIPS AND ANSWERS!THANK YOURene

Hi. I am trying to transfer the Admin role on the account to another user but I get the message: You do not have permission to confirm this administrator transfer.You may not confirm the administrator transfer. Please log out and try again after logging in as the administrator. Please advise. Thanks.

Hi - when using Box Sign, I do not receive an email notification when a document is pending my signature. I do receive a notification in the notifications drop-down within Box, but no email is sent.I DO receive an email when the document routing has completed, however. Very similar to this issue previously posted. I am wondering if there is a fix for this? Please let me know if more information is required.

I need to download multiple zip files in parallel. But it loads so slow: I want to know about download speed limits, maximum download capacity when running multiple download tasks in parallel, how many parallel files can my account download (account enterprise)? Your documentation indicates that enterprise_too_many_concurrent_downloads: the maximum of 10 parallel downloads of zip archives per enterprise has been met, when I run with 7 concurrent downloads I get an error 429: {"status":429,"type":"error","message":"User exceeded the maximum allowed concurrent zip downloads operations","code":"user_too_many_concurrent_downloads","context_info":null,... .}. Why ? The step I did: call api https://developer.box.com/reference/resources/zip-download/, this request returns download_url to me -> I call api download_url.

I was sent an invitation to collaborate but I can't open it on my account. I have already been removed as a collaborator and resent the link but same issues occurs.

As the title states, I am told to manually reset Box. I've followed the instructions and attempted to do this multiple times. I deleted Box and re-installed with the latest version and am still being told to manually reset, but it's still not working.  

I have my account on my computer and on my iPhone I cannot get rid of a sync error. should I remove the app from my iPhone and reinstall?