Skip to main content
Question

Box Sign Requests - no email notifications

  • May 23, 2025
  • 1 reply
  • 83 views
  • Translate All
Forum|alt.badge.img

Hi - when using Box Sign, I do not receive an email notification when a document is pending my signature. I do receive a notification in the notifications drop-down within Box, but no email is sent.

I DO receive an email when the document routing has completed, however. Very similar to this issue previously posted. I am wondering if there is a fix for this? Please let me know if more information is required.

    1 reply

    Forum|alt.badge.img

    Hi Kris, 

    Welcome to Box Community and glad to assist!

    Let me create a new case and a member of our team will be in touch, please keep an eye out.

    Thanks for posting!

    Translate
    Terms of ServiceAccessibility statement