Unable to add user

Hello,

I am trying to add a new user to my account but it says "Email already used in a Box account but not associated with an enterprise".

How do I get this member added?

Thank you.

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Hi Kelly,

Welcome to Box Community and glad to help!

You are now working with a member of our team and please keep an eye out. Rest assured that our team will keep in touch.

Thanks for posting!

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