Support Forum

Hello,    Is there a way to see all the box tags that I tagged another user in? Thanks

Hi.  I just uploaded documents into a collaboration and want to share them with someone. When I tried to email them, it would not allow me to share the links.  How do I share?  I'm on a personal, free account and the information is time sensitive.

previously I could open Box from my Internet Explorer files - I just got a new computer with Windows 11 and I cannot see the box.com access in Quick access anymore  Please call me and help me get this set up asap    Pam Lavender [information redacted]  

Hello, A folder containing lots of other folders was deleted by another user and I don't know who it was. I also don't know who the original folder owner was to get them to restore it.  It was called 'Scripted Content Marketing (Contains WIP, unapproved assets)' How do I get this back?

I get the following error message when i try to install Box onto a new laptop:   The installation package could not be opened. Please contact the application vendor to verify that this is a valid Windows Installer Package Please advise Paul

Hi,  I am unable to access folder for the training materials as trainer send me link but can't open it [information redacted]  Error screenshot is attached.  Trainer (information redacted) comments " you need to ask permission for it from the global team. I am not sure who is managing it. I will try to find it out for you".

ライセンスを7から6に変更したいです。 お願いします。

My storage has barely anything on it, yet every time I go to upload anything it keeps telling me I have no space available, please help!!! 

Hi, I'm running Box Drive 2.35.97 on Windows 11 22621.2506 and I'm trying to get a better status report on file uploads. Here's the scenario:  I drag a large file into the Box Drive folder in Explorer and then do something else.  I come back and want to know the status of the upload.  If I go to Box Drive in the system tray and then look at transfers, I don't see anything.  If I open the folder in Explorer, the files are there but even in details view there's now status information.  Did the files upload?  Was there an error? The only way to check the status is to go into the web site and drill down to see if the files are there. Microsoft OneDrive adds an icon to details view that shows the current status.  I tried looking at columns to display in details view, but didn't see what I was looking for. An icon/status report in Explorer is probably the best solution.  Failing that, being able to see recent finished transfers in the Box Drive app would be the second best solution.  Third b

Hello, Can you please run a script to reset Storage Used value? Thank you!

Hi, how can you get hold of the admin account for a company's Box Drive when the former admin has left the company?

Hello Team,  We have accidentally deleted the following users.Can you please restore the following deleted users? Name of the user野村 清三 Email of the user[information redacted] Date they were deletedNovember 6, 2023

We transfered several files from one folder to another.  Thousands of files. Some files are now shown in grey.  The folder indicates xx number of files in folder, but the list of files is in grey and the files cannot be opened.  So they are not really deleted, but are unavailable. Hundreds of files cannot be opened.  Can you help solve this problem pls ? Thanks

I have deleted everything from my storage, and also emptied the trash can. My storage is still showing as full days later despite it being visually empty. Could I have some help with this please.

Please run the script to correct file count and storage size of my account. Thank you

Please run storage script. I've just tried again to delete all files only to show I am almost out of storage.

Hi,   I don't recall setting up an authenticator app and need to access the files shared with me. Please help. Taryn

I can't find the way to request access to the file/folder directly. Below is the only information I receive when I have no access. Why there is no button to request it in that information? It could be not visible info about owner if there is the issue due to privacy rules. I'd appreciate help or the way how I could request developers to add that feature. Regards Roman

Is there someone that can assist me in changing my username to a name I used on a closed account?  I am an administrator on the account. If there’s a way I can do this myself please let me know. 

I am creating a Box folder for a bid package.  We want all client contacts and company contacts as well as bidders to have access to the folder, but hide client contact details in the list of users from the bidders to avoid unwanted communication.  Is there any way to have hidden collaborators? Ideally User A should not see that User B has access.

I have some large files that I no longer want to keep and upload to box because they are taking too long.  I deleted them from my mac, but they remain in the Transfer List with Progress: Pending.  How can I remove them from the transfer list?  

Please run the storage script to correct my storage amount, I have moved and added several files lately and I know that clogs it up sometimes.   Thank you!

I have created a new user and the link in the confirmation email does not work.

Hello, I need to set up a "Two-Factor Authentication Required," but I do not see the "Set-Up" button. Thank you.   ~Elda

Hi, we have a brand new tenant set up, and when onboarding new users several people already had accounts associated with their email. I was able to "invite" them as external users, then convert them to managed users fine. We want a closed folder taxonomy, and have restrict content creation enabled so only admins can create root folders, however the people that already had accounts merged all their old data into the new account. So does this mean that these people get to ignore the restrict content creation? If so is it only the old data? It's a bit confusing