Access to BOX Folder Account Reset Needed

Question

Hi, my box account was initially set up last year to access a shared folder. Currently I need access to another shared folder with my company but when the owner tries to add me to the new shared folder, a message appears saying "email already used in a BOX account but not associated with an enterprise." We do not know what this means or how to fix this. Can you advise please?

community-manager · Answer

Hi Asha,Welcome to Box Community and glad to help!You'll only get this error if the email address with an existing Box account has been invited to join a Business/Enteprise account. Can you ensure that the owner is sending the collaboration invite this way?Please let us know how it goes.Thanks for posting!

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