Support Forum

I am unable to upload data, even though it was working fine until two days ago.Other users can still upload using the same login ID and password, so the issue seems specific to my environment.I have already tried clearing the browser cache and cookies, but the problem persists. 

Can someone help requiring a Tax Residency Certificate for Box UK Limited (United Kingdom) for the purpose of applying the Double Taxation Treaty under Modelo 21-RFI (Portugal).Please provide the certificate for fiscal year [2026], in English, confirming tax residency in the United Kingdom.

Hello, I am really in urgent need of support here. I am trying to work with clients and my team but I can’t add my colleagues to the team as they have previously held accounts. I tried the work around, but no success.Please help, I really need some customer service. 

Hello.<personal information removed> Notifications will not be sent to this email address.Has it been added to the suppression list?Please remove it from the suppression list.

Hi, I want to change the Box folder location under Windows 10 to drive D:I found this help page:Configuring the Default Box Drive Folder Location – Box SupportTried all the steps several times, but the Box Drive application will always put the location at C:\Username\BoxHas anyone successfully changed the folder location?

boxの導入にあたり、クラウドに実際の業務を想定して大容量のデータを保存し、数週の試験運用を行いたい。試験運用期間が終了し、一旦有料プランでなくなった際、クラウドに保存していたデータが無料プランの容量である5GBを大きく超えていた場合にそれらのデータはどうなるか。また検討の結果、導入を決め再度有料プランに登録した場合に先の保存していたデータは復活（編集できるようになるか）するか。 

Hi! How can I pay a new license with credit card? I can see the invoice, and my credit card info its on the page, but I don´t know how to make the payment. Thanks:)

I log into Box with a Google account. The app redirects me to the site, where I log in, but when redirected back to the Box app I am asked to log in.I’ve been working through the suggestions in other threads about this topic and not having success.I’ve cleared the appdata local Box drive folder.  I’ve attempted to set a password in my profile page but get an error. I use the password reset form and that appears to work but then when I visit the profile page I still do not have a password set. 

Recently, when I go to my BOX files in Practice Panther, it requires me to drag the security cloud EVERY SINGLE TIME I go to a new matter. Why is this happening? I just upgraded to Enterprise to see if that fixed anything but still happening. Very time consuming and annoying, why did this change? I used to be able to see my BOX folders in Practice Panther

Hello Box Support,since the latest Box Drive update (2.2.2026), multiple users in our company are experiencing the following issue:Issue description:When working with .xls / .xlsx files stored in Box Drive (desktop application) and opening them in Microsoft Excel (desktop), the file is re-saved and its “Modified” timestamp updated, even if: no changes are made to the file, the file is only opened and closed. This behavior did not occur previously.Questions: Is this a known issue or regression in the current Box Drive version? Is this related to metadata handling or file locking behavior between Box Drive and Microsoft Excel? Are there any workarounds or configuration options to prevent re-saving files when no content changes occur? Is there a planned fix, or is a rollback to a previous Box Drive version recommended? Thank you for your assistance.Best regards,Ondřej Papoušek

Hi! I am trying to transfer admin rights to my colleague, but when I open the link in the e-mail I get, the following message occurs: "You do not have the authority to confirm this admin transfer". What could be wrong here?

Box did not update successfully on my computer.   The message said that I sent my logs successfully to Box, and to “open a support case” so someone could follow up with me.

I deleted lots of files and emptied the TRASH and still BOX says I am at the 10GB capacity and does not let me upload any more files. HELP!!!!!!!

Hi there One of my colleagues is unable to log in to Box currently. He is being asked for the code from the authenticator app but does not have Box set up in his Authenticator app. He usually receives a code via email to log in, but that changed last week to a request to access the Authenticator app. ThanksMarc

間違って登録したアカウントの確認とカード情報の削除初回に入力ミスしたアカウントの登録情報を確認して、クレジットカード情報を削除したい。また　現在　利用しているアカウントも有料になる前に切り替える手順を教えて下さい。

I am trying to open a document that was sent to me via Box.comI login to my Box.com account just fine, and click “View Document”I get sent to a page to verify that I am human - it verifies me; url reads: scrumconsultoria.com.br/login.click1/signin/uvsdcgsdvkvdgflkb/It takes me to yet another page to verify that I am human - it again verifies me; url reads: moderation.teafulai.support/p0f8damsl51oalp?88da16cb57f4-223d34526f77923ea4c80474c0f-f41b67df70779e93d7a99d184e05-ccc03684923b3ddbe87335703f24fff6/I put in my MS username, it sends me to yet another page to enter my MS password which I do, then it gives me error code AADSTS90014Request Id: 35e703f6-faef-4891-bb24-acdfac9d4800Correlation Id: 9d1f321c-894e-4997-a4fa-9b065123046eTimestamp: 2026-02-02T17:12:47ZMessage: AADSTS90014: The required field 'request' is missing from the credential. Ensure that you have all the necessary parameters for the login request.I have also tried to sign-in to my webmail, so that I am logged into my MS a

“Your logs have been sent successfully.If you do not have an open support case with Box, please create one here so someone can follow up with you. A support case is required to investigate this issue.”I’ve been having trouble updating Box on my laptop. I agreed to send the logs but it doesn’t mean anything since I don’t know how to open a support ticket. What do I do? 

I was hoping for a simple workflow like this: Upload a pdf from my PC to box.com Open the pdf on my iPad from within the Box app and sign it Go back to my PC to download the signed pdf and print it.Sadly this does not look like a supported workflow. When I download the signed document it’s just the original without signatures. It shows the signature activity on the right side and the signatures are there when viewing it on box.com. It just simply downloads the original, unedited version instead. There’s no option to download the edited version which clearly shows from within box.com. You should really make the above a supported workflow. It’s straightforward and makes sense for a lot of people. Unfortunately, it looks like your signature options are useless for me.

In Windows 10, every time I try to drag-and-drop a file from a local directory into Box, I get a Windows Security pop-up that says “These files might be harmful to your computer” and “Your Internet security settings suggest that one or more files may be harmful. Do you want to use it anyway?”  I’ve messed around with the “Internet Properties” settings for an hour now and I can’t make this warning go away.

Hi there! I’m an IBM employee and we use our “IBM Verify” service to authenticate our box login. I want to use the iPad app, but after I authenticate my workplace credentials with a passkey, it sends me back to an error message saying “oops we can’t find the page you’re looking for” without logging me in. This is rendering the app unusable for me :( would love any advice!

I purchased an additional seat, but I can't add a user.

お世話になっております。以下ご教授いただければ幸いです。 昨日まで使用できていたBOX Driveが翌日不具合が頻発すようになりました。不具合発生から本日で2週間ほど経ちますが、症状が改善しません。 OS：Windows11Proバージョン：24H2 起きている症状を以下に記載します。起きていることは全てBOX Drive内でのことです。・ファイルをBOX内にコピペできない・ファイルをアップロード、ダウンロードできない・ファイルを開くことができない 以下は試したことを記載します。・BOX Webにログインを試しBOX Drive内でダメだったことを試すと、正常に動作・BOX Driveのキャッシュクリア・タスクマネージャのBOXのタスクを全て終了し、アンインストール・再起動し、再インストール・Windowsのサービスに「Box Desktop Service」が無いことを確認・別のユーザでBOX Driveにサインインしたが同じく異常・別のユーザは別のPCでは問題なく動作 以上が、起きていることと試したことになります。 改善策ございましたら、ご教授ください。 よろしくお願いいたします。

I have a business plus account, which supports custom terms of service, but the help article says to contact your customer success manager. I have not yet been assigned or contacted by one. I have no option to contact support other than through posting on this forum.Please advise, and if possible, enable this feature for me. It is an essential part of our use case for Box. 

Cannot upgrade account since it says it needs further verification.    I also can’t create a help ticket as directed.   

HiUnfortunately my company have decided not to renew our Enterprise licence.I am busy downloading the data, does access to the data stop immediately after the licence expires?Many thanks