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Question

BOX Drive Issue

  • April 20, 2026
  • 1 reply
  • 8 views

BOX drive is not downloading and I can only access via the web. Message pop up advised to create a support case here.

1 reply

Rona Box
  • Community Manager
  • April 21, 2026

Hi ​@MTLSQLD

Welcome to Box Community, and we will assist so you could install Box Drive successfully. 

 

Is it your first attempt to install Box Drive in your machine? Before you install Box Drive, please be mindful of the prerequisites.

 

For Mac 

Prerequisites:

Recommended minimum system specifications:

  • 1.6GHz dual core processor
  • 4GB of RAM

Note
If your machine does not meet the recommended system specifications, you may still be able to install and run Box Drive. However, you may encounter a degraded experience.

 

For Windows: 

Prerequisites:

Recommended minimum system specifications:

  • 1.6GHz dual core processor
  • 4GB of RAM

Note
If your machine does not meet the recommended system specifications listed above, you may still be able to install and run Box Drive. However, you may encounter a degraded experience.

 

To install the Box Drive’s latest version, please check out this link

 

Hope it helps! Let us know in this thread if you need additional assistance.