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I have not logged on in a couple of months and all my files are gone.  My account says it has expired yet I never received a note from box warning me of this. 


Please help.  Years of work and personal files were on my account. 

Hi Peter, 


Welcome to Box Community and glad to help! 


I opened a new ticket and a member of our team will get in touch via email. Please keep an eye out. 


Thanks for posting!

Lost all files. They were all there a week ago. I did not delete any of them. I searched trash and there is nothing there.

Please advise

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