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Question

Error messages when uploading files

  • April 23, 2026
  • 1 reply
  • 13 views
E

Hello i am getting these messages when uploading files. My admin has made me an editor but I cannot seem to upload anything to the file I have been given access to. I work for a consultant could there be restrictions on my IT side?

these are the messages i am getting

 

There was an issue uploading the file. Either:

  • The permissions to upload a new version were not sufficient.
  • The new version did not have the same filename as the original.

    1 reply

    Rona Box
    • Rona Box
    • Community Manager
    • April 25, 2026

    Hi ​@Error uploading files, 

    Welcome to Box Community, and we will help resolve your upload error! 

    You can try the following troubleshooting steps to fix your upload error : 

     

    Meanwhile, inspect your filename before uploading: 

    If you are uploading a new version of an existing file, Box expects the replacement file to have the same filename as the original. Differences that can trigger this include:

    • extra spaces
    • different punctuation
    • changed capitalization in some workflows
    • a changed file extension
    • version labels added to the name, like _v2 or final

    Hope it helps! Please let us know how it goes. 

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