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Question

Upload error messages won't go away

  • April 24, 2026
  • 1 reply
  • 15 views

  • New Participant

Upload error messages won't go away!  How do I make this stop????  I am so beyond frustrated, and it looks like I am not the only one who has this issue!

 

1 reply

Rona Box
  • Community Manager
  • April 24, 2026

Hi ​@kvs

Welcome to Box Community, and we’ll help remove your Box Drive error! 

 

To get rid of this error, here are the things you need to check: 

  1. Make sure that you’re running the Box Drive’s latest version
  2. Your Operating System is supported by Box 
  3. Log out and log in from Box Drive: 
    • Navigate to the search menu by going to the system tray and clicking the Box icon.
      • Alternatively you can use the keyboard shortcut Ctrl + Alt + Shift + B.
    • Click the gear icon, and from the list that displays click Log Out.

*Reminder before you logout -- logging out of Box Drive will permanently delete unsynced files from your local Box folder. 

 

To secure your unsynced files, ascertain whether any files exist in C:\users[USERNAME]\AppData\Local\Box\Box\unsyncedFiles.

These are files that have not been uploaded to Box. If these files do exist, and if you want to keep them, copy them to any location outside of C:\users\[USERNAME]\AppData\Local\Box\Box\ (such as your desktop). 

 

Hope it helps! Let us know should the issue persist.