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Question

MS Word Headers do not display correctly

  • April 21, 2026
  • 1 reply
  • 57 views

I often copy MS word documents within or outside of Box, for things such as creating a new project charter for a new project. However, Box never displays the updated Header. It’s correct when the document is launched, but people always look at it first in Box’s preview and then message me saying the header is wrong (it’s not). Probably a caching issue, but I can find no way to resolve this bug in Box.

    1 reply

    Rona Box
    • Rona Box
    • Community Manager
    • April 21, 2026

    Hi ​@mgoodenberger, 

    Welcome to Box Community, and we’re glad to assist!

    In order get a closer look, I created a new ticket and a member from the Box Product Support team will reach out to you shortly. 

     

    Thanks for posting, and we hope to sort this out soon! 

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