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Question

Google login & Box Drive disable

  • May 27, 2025
  • 4 replies
  • 134 views
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I can't log in to Box Drive for desktop using Google login.
After logging in, I return to the Box Drive app, but the sign-in screen remains.
By the way, there is no problem with an account with a normal address and password.
Is there a solution?
I'm using Windows 10.
Thank you in advance.

    4 replies

    Forum|alt.badge.img

    Hi there, 

    Welcome to Box Community and glad to assist!

    To address this issue, you can  manually reset your Box Drive Application. 

     To reset Box Drive on Windows

    1. Exit Box Drive (if it is running). If necessary, use Task Manager to end the Box.exe process.
    2. Ascertain whether any files exist in C:\users\[USERNAME]\AppData\Local\Box\Box\unsyncedFiles. These are files that have not been uploaded to Box. If these files do exist, and if you want to keep them, copy them to any location outside of C:\users\[USERNAME]\AppData\Local\Box\Box\ (such as your desktop). Proceeding with the steps below deletes these files.
    • You may need to show hidden folders to see \AppData.
    Delete this folder: C:\users\[USERNAME]\AppData\Local\Box\Box. From RegEdit, delete the registry entries under HKEY_CURRENT_USER/Software/Box/Box to clear Box preferences. Restart the Box Drive and follow the prompt to log back in.

    Hope it helps! 

    Forum|alt.badge.img

    I have the same issue, just signed up to Box using google sign-in and installed the app.
     
    When i start the app it directs me to a login page where I only can enter my mail address (was expecting a login with google button too).
    Then when I enter my google mail address it reopens the windows app, only to show me the login button again, and it all starts over.

    I followed the above, but nothing changed ?

    Forum|alt.badge.img

    Thank you for your reply.
    While searching, I discovered another method, which I tried myself and solved the problem.
    I've posted it on my blog, so please try that as well.
    I've also posted a resource site.

    https://www.grafain.com/other/2024/09/21/15236/ 

      • BigMikeLV
      • New Member
      • April 27, 2026

      Thank you for your reply.
      While searching, I discovered another method, which I tried myself and solved the problem.
      I've posted it on my blog, so please try that as well.
      I've also posted a resource site.

      https://www.grafain.com/other/2024/09/21/15236/ 

      This worked perfectly! Troubleshot this for about 30 minutes last night and then found this and adding that DWord fixed the issue!

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