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Question

Unable to login: Password reset email not received (Free Account)

  • April 23, 2026
  • 1 reply
  • 17 views

Dear Box Support Team,

I am writing to request assistance with accessing my free Box account.

I created this account several years ago and used it regularly, but it has been inactive for some time. I recently tried to log back in, but I have forgotten my password.

I have attempted to reset it using the "Reset Password" button multiple times, but I am not receiving the password reset email in my inbox (I have also checked my spam/junk folders).

Could you please help me regain access to my account?

Thank you for your support.

Best regards,

1 reply

Rona Box
  • Community Manager
  • April 24, 2026

Hi ​@yamada

Welcome to Box Community, and we will assist regarding your password reset email. 

 

For us to investigate, I have submitted a support ticket and a member from the Box Product Support team will contact you directly. Please keep an eye out and we will be in touch. 

 

Thanks for posting, and we hope to get this sorted out soon!