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Question

Unable to login: Password reset email not received (Free Account)

  • April 23, 2026
  • 0 replies
  • 5 views

Dear Box Support Team,

I am writing to request assistance with accessing my free Box account.

I created this account several years ago and used it regularly, but it has been inactive for some time. I recently tried to log back in, but I have forgotten my password.

I have attempted to reset it using the "Reset Password" button multiple times, but I am not receiving the password reset email in my inbox (I have also checked my spam/junk folders).

Could you please help me regain access to my account?

Thank you for your support.

Best regards,