Support Forum

I have lost an important folder, how can I retrieve it ? Thank you

I've tried a few times to share a folder with a specific person, yet every time I click share the email isn't added to the collaborator list and completely disappears. I've shared the folder with numerous other people and their emails immediately appear in the list, and they receive an email.  I can't find anything about this specific problem so help would be appreciated!   

I have two members of my office who I cannot add.  They previously had accounts with other venders but did delete those accounts.  

I am sharing a .gif file and want it to animate for people that are previewing it in their browser, any idea why it isn't allowing them to preview?

Data continues to be deleted, causing damage to business operations. Please help immediately. It's causing me a lot of trouble.

Hello, I am writing from Kindbody's Enterprise account and I deleted a former employee who was previously an administrator by deleting her as a collaborator and now have lost files.  Her name is Gabriella Besada and my name is Shilpa Patel. Can you please assist me in restoring those files that she maintained or restoring her account? Thank you.

i CANCELLED MY ACCOUNT IN NOVEMBER 2023 AND BOX IS STILL BILLING ME

have to set a password to download a secured shared folder, but the box does not let me set any. I get an error message and it is still working without any current password. Can you please advise how I could set it?    

 I mistakenly upgraded my account for three at $180.00  I only need I charge.   I need to have the other charges reversed.   I completed this order earlier today.  What do  I need to do to have this corrected?

I have a free box account which have very few files stored there.  The storage used indicates 1.8 out of 2.0 GB used.  Can someone help me to "run a script" to fix this issue? Thanks, Kwai

I had a directory in Box called Signed Forms, with three subdirectories in it called 2022 Approvals, 2023 Approvals, and 2024 Approvals. I was loading a pdf into 2024 and when completed, the entire directory just wasn't there anymore.

It appears that Box has double-synced my main folder, which is pushing me over the 10 GB limit.  I don't see where I can contact anyone for tech support.   Anyone have any ideas here?  

My storage is showing almost full but that is incorrect.  Can you please run the fix script on my account?  Thank you!

Hello,   I am trying to get some support with my box being full, even though I have deleted items to free up space. I am at my 10 GB free limit, but cannot get any space back after deleting items. Any help would be greatly appreciated. 

Hi, 2 colleagues of me from organization lost / changed their phone number and cannot login due to 2MFA. Who they may contact to solve this issue? If I am not mistaken they are not even able to post here because they need to be logged to create post here? Best regards, rafal

Hello, I currently have a free basic plan but I need an API account for our business to build a Box connector for customers to access. I would also need the ability to provide additional API access to other devs on the team. Can someone please help?

■RequestI am unable to access a folder to which I have been invited by another company and would like to know how to respond to your request. ■What I would like to performI want to access a shared document to which another company has invited me. We have received an email that says "You have been invited to the following collaboration. I have been sent the invitation e-mail three times or more, but to no avail. Other members of our company are able to access. ■What is happeningWhen I log in, there is no document shared with me (the status of the other company is that I have not accepted the invitation). ■About the current account of BOX・I have a new "individual" account.(Sign in with our company's Google account).・The timing of account creation is after receiving an invitation from another company.

A colleague has shared a folder with me, that requires a strong password to be set. I can't seem to set a password, as it asks for the old password, which I didn't set and I used Sign In with Google.   It also won't let me set an 'Authentication' password under my account settings.

Please help me with my storage in my account, because I need the volume but I'm not able to  upload anything at the moment.

Good morning from sunny Japan! Sorry for bothering you, but could you give me a hand? I've set new work-flow with Box relay to receive email when the file uploaded via file request. However, it seems to dosen't work because there is no any confirmation email from Box in my mail box. Thank you for your support in advance.

I dont see Habbas, Nasseri and Associates folder in my account. How do i get access to my works folder

I have settings for certain box folders that provide me with email notifications when files have been uploaded or comments made from the preview. However, I noticed yesterday that I'm not receiving these notifications for folders that have been properly setup with the override functions for email notifications for uploads and/or comments made.

hi My disc shows full even though it is not full

If you folks would create a Linux sync app I would move most of my files from Dropbox. I sincerely wish you would consider giving us Linux users the ability to use your product. Thanks, Bruce (an avid Linux user for over 15 years)

we have a few admins in our account and would like to continue to allow them to administer the system but they don't need to be licensed. Is this possible?