have to set a password to download a secured shared folder, but the box does not let me set any. I get an error message and it is still working without any current password. Can you please advise how I could set it?
Question
Password setting issue
Hi Dóra,
Welcome to Box Community and glad to assist!
If you haven't already, please proceed and reset your password using the steps below.
- Visit https://app.box.com/reset and enter the email address associated with your Box account.
- Check your email, you will receive an email with a link to reset your password.
- Password reset links sent via email expire 3 hours after they are sent. If you need a new link after your current one has expired, visit https://app.box.com/reset to have another link emailed to you.
- If you do not receive an email from Box for this password reset, check to see if your Box account is associated with that specific email address or another email address.
- Also, check your spam folder in your email client for this email.
Hope it works!
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.