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have to set a password to download a secured shared folder, but the box does not let me set any. I get an error message and it is still working without any current password. Can you please advise how I could set it?


 


 


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Hi Dóra, 


Welcome to Box Community and glad to assist! 


If you haven't already, please proceed and reset your password using the steps below. 


  1. Visit https://app.box.com/reset and enter the email address associated with your Box account.

  2. Check your email, you will receive an email with a link to reset your password.

    • Password reset links sent via email expire 3 hours after they are sent. If you need a new link after your current one has expired, visit https://app.box.com/reset to have another link emailed to you.

    • If you do not receive an email from Box for this password reset, check to see if your Box account is associated with that specific email address or another email address.

    • Also, check your spam folder in your email client for this email.

Hope it works! 

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