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Question

Changed / lost phone numbers - 2MFA login issue

  • May 23, 2025
  • 1 reply
  • 16 views

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Hi, 
2 colleagues of me from organization lost / changed their phone number and cannot login due to 2MFA. Who they may contact to solve this issue? If I am not mistaken they are not even able to post here because they need to be logged to create post here? 

Best regards, 
rafal

1 reply

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Hi Rafal,

Welcome to Box Community and glad to assist!

I have created a ticket and a member from Product Support will get in touch, please keep an eye out. 

Thanks for posting!