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■Request
I am unable to access a folder to which I have been invited by another company and would like to know how to respond to your request.


■What I would like to perform
I want to access a shared document to which another company has invited me. We have received an email that says "You have been invited to the following collaboration. I have been sent the invitation e-mail three times or more, but to no avail. Other members of our company are able to access.


■What is happening
When I log in, there is no document shared with me (the status of the other company is that I have not accepted the invitation).


■About the current account of BOX
・I have a new "individual" account.(Sign in with our company's Google account).
・The timing of account creation is after receiving an invitation from another company.

Hi Ayaka, 


Welcome to Box Community and glad to assist! 


Please check the following with the folder owner/user sending the invitation. 


  • Confirm which email the invitation is being sent to.

  • Check which email address your Box account is associated to. To do so, go to your Box account, click on your name on the top right hand side, then navigate to "Account Settings."

  • Make sure the email address the invitation was sent to matches the email in your account settings.

  • If they do not match, have the invitation sent to the email associated with the Box account.

Hope it helps! 

Hi! Rona.


Thank you for your response.
It is true that the email address I was invited to and the email address I am using now are the same.


Is it possible that two were created with the same e-mail address? Or, can I delete my account once and re-register?


I would like to use the same email address when I re-register, since I use my company email address.


 


Thank you.

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