Support Forum

Hello, I need help from box support team to update primary admin for our company box account. Current primary admin has left the company and we need to reassign the role.

I am currently using a Box Individual account and would like to upgrade to the Starter Plan. However, when I try to complete the upgrade, I receive the following error message: There was an error processing your request.We were unable to process your payment information. Please double check that all fields are filled out correctly and try again, or visit support.box.com for further assistance. I have already double-checked my payment details and tried different browsers, but the issue persists. Could you please assist me in upgrading my account to the Starter Plan?Thank you for your help in advance.

Box is not stable from last 15 days, we got huge noise from staffs about box synch issue, web app not opening, folders are not able to open and share and many more, there is no solution from Box till now. and i would like to highlight that we are the premium customer to box, and the support is not up to the mark, and we don't have any dedicated engineer or support person to take this on priority.

Hello,  I have had a Box account for over 10 years and use it regularly. It has recently dropped from 50GB to 10GB and I have lost a lot of files. Could this issue pease also be rectified? Thank you

I was sent an email from a known contact to access a Box shared folder          xxx has invited you to work together in "xyz" folder on BoxI click-through and am able to log into my free Box account.  However, it opens to this error.   Is there a team that can help me trouble-shoot? 

I have some collaborative folder which was shared by my colleague and all of those are shown in my root.   I would like to move these somewhere else since it is very annoying that all collaborative folders are automatically added to the root, however, I would also not want to lose permission to access them.   Is there any way to do this? or should I accept what it is?

My team has experienced several (~20-30) randomized permission drops from our Permission Groups. Our IT department has confirmed groups are set up correctly and myself +1 other Admin are adding people to our permission groups correctly. We are at a loss as to why this continues to occur and open to suggestion. Googling hasn't turned up anything of use. Thank you!

Issue on HP Spectre laptop only using Microsoft Edge browser. Works fine on HP desktop using Chrome.I’ve done an Online Repair of Microsoft 365.I’ve uninstalled and reinstalled Box Edit (Tools).I’ve cleared my Box Edit (Tools) cache.I’ve uninstalled and reinstalled Box Drive.I’ve searched Box Support for help.I’ve searched the internet for help.Can’t seem to get anywhere in finding a resolution to my issue.

Hello, In a newly created folder, when I go to create a Shared link, there is no option to share with People with the link (however, the other two shared options of People in your company and Invited people only are there). What can I do to get the option back of sharing with People with the link?

I had a free Personal Account with 4 collaborators and no issues.  I upgraded to the Starter Account and now I get a message that ‘You have used 5 of 3 seats, please add more seats.’    Can I no longer add collaborators without cost?   If not, I’d rather switch back to the personal account.Thanks

I applied my new contract on online.I choose monthly, but current my contract term is yearly. I would like to change my contract term from yearly to monthly.

The activation link was expired and I’m not able to perform admin.  Can link be resent?

We have 5 users all in different countries - however two are based in Kenya and today they have received this error Other users are not affectedThese two users cannot access any files on Box either online or through box drive We urgently need this fixed/resolvedso please assist asap

problemi di sincronizzazione file su pc base windows

I have attempted several times to change the primary admin but have been unsuccessful. I am not receiving the confirmation email at either my email address or the new admin's email for approval.

 I am putting this here in hopes that it will save anyone a headache in the future.   Do you have an issue with an Excel file locking unexpectedly, changing to read-only, then being ‘locked’ for 45 min to an hour?  I had one user out of hundreds who was continually plagued with Excel Spreadsheets locking him out when he saved them to and opened them from Box. This continued for months. In the end, his issue was that he was not saving it as the generic Excel Workbook (.xlsx) format seen at the top of the “Save As” list, but rather was choosing the Strict Open XML Spreadsheet (.xlsx) which has the EXACT SAME FILE EXTENSION, but different encoding that does not play nicely with Box Co-Authoring, auto save or otherwise.  This took weeks of investigation and escalations to discover. The issues went away once he saved as the file format seen at the top of this drop down selection menu. Moral of the story: stay away from saving Strict Open XML encoded xlsx Excel spreadsheets into Box.  

I am trying to upload a file but it gets stuck at 100%! I have tried clearing my cache and changing the name of the file, but nothing works

We are missing our Collections folder. I am hoping that someone can help us to get it back. It's normal location is: U:\Grp Shared Admin\PA ALL. It seems to have been removed from this location.

Ridima password verification codes to my Gmail box 

Hi. I’ve been trying to download a 3KB file from box.com through a link (werbung.zip). I can se the filename when clicking on that link, and there is a dialog that opens up stating that the download is in progress, but nothing happens. I’ve followed the advice given in this support article, but everything behaves in the same way. Either being logged in, log in from the download page, or just trying to download the file without logging in has not worked. Trying different browsers (Chrome and Firefox) has not worked either. I’ve noticed some cookie-related errors being reported by Firefox (on the javascript console (F12)), which may be an indication of security policy/ies violations, but I’d expect your site to comply with those at this point -- unless you’re having issues of this nature and that’s somehow not been addressed yet. Please do not suggest to follow the article or the forum posts I’ve already looked into for ideas on how to solve this. By the looks of it, this is either a fil

My company has an Enterprise license for Box. I have “Editor” access to our shared enterprise Box folder. Yet, I cannot seem to edit nor delete any file or folder, even ones that I create. However, I am able to create new files and folders. What could be the issue? Here is a screenshot of my permissions as indicated by our Admin:   

I have been invited by a customer to participate in an RFP that is due today. I attempted to log in using my company email address [removed by moderator] and the system flagged my email address as not valid. How do I get logged in? My customer pays for this service, and they want me to participate. Please help.

I can’t login to the browser anymore. It has the error message This xxxx(our company’s name).app.box.com page can’t be found. But my desktop’s box is good. 

Hi,Is there function or tool which can be used to create url for another computer use? The another computer can not login box.Thanks.

"Box Drive has encountered a problem that requires you to manually reset Box Drive. If the problem persists, please contact Box Support to further troubleshoot the issue." Hi, I've un-installed, re-installed Box Drive, followed the trouble-shooting suggestions, restarted my computer, updated my computer and no luck in resolving this issue. Each time I log in again I get this error message.