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Question

Oops! Something went wrong. Please contact your IT administrator if you continue to run into this issue.

  • December 10, 2025
  • 6 replies
  • 279 views
M

When I sign in, the following message appears.

Oops! Something went wrong. Please contact your IT administrator if you continue to run into this issue.

To tell the truth, I’m the IT administrator in the organization myself, but even if I ask myself how to solve it, I can’t figure anything out😭

Of course, I searched for previous cases of similar issues.

Previous Case1

I Keep receiving this Message: Oops! Something went wrong. Please contact your IT administrator if you continue to run into this issue. – Box Support

  • Log out and log in to the Box website? → Yeeees. But nothing get solved
  • Please try your alternate browser. → I did. I also tried Private-mode. But never solved.
  • Clear your browser's cache and cookies. → Same as above
  • Make sure your browser is up to date. → I always use the most up-to-date browser. Also, when I signed in with another test user using the same browser, this message didn’t appear.
  • Check your firewall if configured. → As I mentioned above, since the issue doesn’t occur with other test users, I don’t think the firewall is the cause.
  • Disable plugins,add-ons,extensions in multiple browsers. → Same as above😞

Previous Case2

Flag | Community

To get a closer look, please attach a screenshot of your error in the forum.

My screenshot

Does this help?

However, I am able to use Box now

To tell the truth, even though an error message appears, I can still use Box without any issues, so it’s not really causing me any trouble.

It’s been about six hours since the message first started appearing. Should I wait and observe the situation for a while longer until things get a bit worse?

      6 replies

      Rona Box
      • Rona Box
      • Community Manager
      • December 10, 2025

      Hi ​@Matsukura, 

      Welcome to Box Community, and we’re glad to help! 

      To further assist, I already submitted a case and we will reach out through email, please keep an eye out. 

       

      Thanks for posting, and we hope to get this sorted out very soon. 

      M
      • Matsukura
      • Author
      • New Participant
      • December 10, 2025

      Hi ​@Rona Box , thank you for your response😀I got the notice email, too.

      By the way, I’m really sorry, but the issue somehow resolved itself. I didn’t do anything special—looks like time just took care of it.😥

      I guess I should’ve been a bit more patient and watched the situation a little longer before posting here. Sorry about that. Still, if you happen to have any insight into why something like this happens—and why it resolves itself over time—I’d really appreciate it if you could share.

      S
      • saylorville
      • New Member
      • June 17, 2026

      I’m also getting this error, where do I reach out for support?

      D
      • dnava
      • New Member
      • June 17, 2026

      I am getting this error as well, including other co-workers within our organization. 

      S
      • saylorville
      • New Member
      • June 17, 2026

      It looks like there was an issue: 

       

      Jun 17, 2026

      [Medium] Issue with Multiple Box Services

      Resolved - After further monitoring, this incident is now considered resolved. Box Webapp services have been restored to full functionality. Please contact Box Support at https://support.box.com/ if you continue to experience any issues.
      Jun 17, 13:28 PDT

      Monitoring - Our team has taken steps to remediate this issue and is seeing improvement for Box Webapp service. We are continuing to monitor for any additional impact.
      Jun 17, 12:44 PDT

      Investigating - Our team is investigating an issue with Box Webapp. Users may experience intermittent failures when loading the "All files" page and subfolders. We will provide additional information as it becomes available.
      Jun 17, 12:34 PDT

      P

      I get an error message when I attempt to access a file that says “The preview didn’t load because the document may be protected.”  However, this message comes AFTER I’ve already previewed the file at least one time.  I’ve tried the turn off/turn on fix, checking my security settings, clearing my history, etc.  Any suggestions are appreciated!

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