I go to Account and Billing, support, the only option that I can do is create a post in a public forum. I have no option to create a ticket and work with a support agent. My firm is a paying customer, and we cannot get any support at all. I currently have 3 critical issues that need to be addressed.
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Hi there,
Welcome to Box Community!
Kindly go to this website support.box.com to submit a case and make sure to sign in the email address associated to the business or enterprise to see the available support channels.
I hope this answers your question. Thank you for posting!
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