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Oops! We can't seem to find the page you're looking for

  • November 6, 2025
  • 5 replies
  • 186 views
I

Hello,

 

One of our users (not me) is experiencing this issue

Cannot open account settings, profile, help, basically can’t open anything, looks like account has been deactivated and broken at the same time, hence why it is me that is writing here and not the affected user. Tried different networks, computers, browsers and nothing works, issue is with account itself. Could you please assist? Or how do I raise a ticket?

      5 replies

      Rona Box
      • Rona Box
      • Community Manager
      • November 7, 2025

      Hi ​@Ignas, 

      Welcome to Box Community, and we’ll help address this error in the Box Web-App. 

       

      You mentioned that this error message does not just simply display when selecting a file/folder but even while navigating your Box account, correct? 

       

      We’ve prepared these troubleshooting steps that’ll help resolve this error. 

      • Please have the user to clear his/her browser’s cache and cookies. 
      • Close out and re-launch his/her browser. 
      • Make sure that his/her browser is up to date. 
      • Temporarily disabling any internet security/firewall programs to test whether they conflict with Box (Note: you may need clearance or assistance from your organization’s IT department/helpdesk to do this)
      • Temporarily disabling any plugins/extensions in your browser
      • Removing unwanted extensions, plug-ins, ads, pop-ups & malware:

      Hope it works, and please let us know how it goes! 

      I
      • Ignas
      • Author
      • New Participant
      • November 10, 2025

      Hello ​@Rona Box,

       

      Thank you for the reply, but as I’ve already stated, we’ve tried all that you’ve suggested. The issue seems to be with the account itself, as other accounts work fine on all computers and different configurations, but that one doesn’t work anywhere.

      N
      • neuterra
      • New Participant
      • June 17, 2026

      So…. nothing. There is no fix? Because I am experiencing the same thing.

      Y
      • Yilmaz
      • New Member
      • June 17, 2026

      same here, all of my users seems to be down

      Rona Box
      • Rona Box
      • Community Manager
      • June 17, 2026

      Hi ​@neuterra and ​@Yilmaz, welcome to Box Community! 

      Thanks for joining this thread, and we’re glad to assist. 

       

      Our team are working to resolve this error the soonest time we can. Sorry for your trouble and rest assured that we’re sending out continuous updates through status.box.com. 

       

      Thanks for posting, and we truly appreciate your patience on this. 

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