Hello,
One of our users (not me) is experiencing this issue
Cannot open account settings, profile, help, basically can’t open anything, looks like account has been deactivated and broken at the same time, hence why it is me that is writing here and not the affected user. Tried different networks, computers, browsers and nothing works, issue is with account itself. Could you please assist? Or how do I raise a ticket?
Hi
Welcome to Box Community, and we’ll help address this error in the Box Web-App.
You mentioned that this error message does not just simply display when selecting a file/folder but even while navigating your Box account, correct?
We’ve prepared these troubleshooting steps that’ll help resolve this error.
Hope it works, and please let us know how it goes!
Hello
Thank you for the reply, but as I’ve already stated, we’ve tried all that you’ve suggested. The issue seems to be with the account itself, as other accounts work fine on all computers and different configurations, but that one doesn’t work anywhere.
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