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Question

Delete Upload Error Messages

  • May 27, 2025
  • 4 replies
  • 188 views
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Every time I sign in to Box, the first thing that pops up is an Errors dialog with video and MP3 upload errors. The only choice seems to be Retry All. But I don't want to upload the files anymore. How do I delete the error message?

    4 replies

    J
    • jpullen
    • New Member
    • April 2, 2026

    I have the same issue and came to the community hoping for an answer.  Maybe this will reply will bring attention to the issue?

    J
    • JSNOOK
    • New Member
    • April 9, 2026

    Looks like there are several complaints like this with no answers going over 5 months ago. it would be nice to have this cleared up. ​@Rona Box 

    J
    • JSNOOK
    • New Member
    • April 9, 2026

    The cure is to delete those files showing error and logging back in, worked for me.

    J
    • Jill
    • Box Employee
    • April 9, 2026

    Hi ​@jpullen,

     

    Welcome to Box Community and glad to assist! 

     

    Could you kindly provide further details concerning the upload error messages you are experiencing? Specifically, please clarify whether the error message appears in Box Drive or the web application, and specify the exact error messages you are receiving.

     

    Thanks for posting!  

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