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Box Shuttle cannot open microSD but can see that it exists

  • June 15, 2026
  • 1 reply
  • 49 views

Attempting to migrate files from a microSD to Box using Box Shuttle but get a failure to connect error when box shuttle attempts to look inside the microSD. Have tried several methods including setting a network share, changing drive letter, and double checking permissions and sd card status/errors and nothing has worked. Previously tried an SD card reader on windows 11. Currently trying built in reader on widnows 10 computer.

Best answer by Rona Box

Hi ​@nk1310

Welcome to Box Community, and we will help in resolving your error in migrating contents via Box Shuttle! 

 

You have posted this inquiry with your personal free account, please reach out to the Box Product Support team with your Business account for us to get a closer look. 

 

In order for us to further assist, please submit a support ticket via support.box.com

 

Thanks for posting! 

1 reply

Rona Box
  • Community Manager
  • Answer
  • June 16, 2026

Hi ​@nk1310

Welcome to Box Community, and we will help in resolving your error in migrating contents via Box Shuttle! 

 

You have posted this inquiry with your personal free account, please reach out to the Box Product Support team with your Business account for us to get a closer look. 

 

In order for us to further assist, please submit a support ticket via support.box.com

 

Thanks for posting!