I receive the following error message when attempting to open a document shared with me.
We’re sorry, the preview didn’t load. This document may be protected.
The sender indicates other clients can access and imply it's a me issue.
I cleared cache, attempted to open in Edge, IE and Chrome. All are up to date.
Any suggestions?
Hi Jennifer,
Welcome to the Box Community, I'm happy to help!
Can you try disabling add-ins or extension on your browser and see if that helps?
We've also seen this happen to other users using anti-virus/ firewall that could be blocking your access to the content. Can you make sure that your firewall is configured to allow Box access according to this article: https://support.box.com/hc/en-us/articles/360043696434-Configuring-A-Firewall-For-Box-Applications
Hope these tips help! If you have any questions, please let us know and we will help you!
Regards,
I have recently started getting this message too, & it is happening with the same file in both our business and with our client (a different business). Our workaround is saving a new separate file rather than on top of the old one, which is not ideal as we lose the inter-version notes & comments.
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