Support Forum

How do i batch sign multiple documents at once.

many critical folders disappeared from my Box and they are not in trash. How can I restore those?

Been locked out of my account with critical information on it because it's saying I need an authenticator code, but I never set one up. There's no number to call or no-one to contact. How can I get my account back urgently?

Hello, is it possible to georeference files and show them on a map? For example, we would like to be able to search for past complete projects on a map and see what precedents we may have in geographical proximity.

I am only using a portion of my quota but am unable to restore even a single file from the trash as it tells me I am over the limit. 

Hi there, My boss has a BOX account that he pays for with his credit card, but the account was set up by his admin who no longer works at our company (the email used doesn't exist anymore). We need to have the account ownership transferred to my boss. Please let me know how to proceed. 

Can you help me to run the script to adjust it please?   Thank you

Even though I haven’t set up two-factor authentication, I’m being asked for it when I log in.

I opened a Box account yesterday for my employer, however, the account was created with an incorrect email.  I opened a new account today and would like to transfer the folders and files from the old to the new.

Hello- we've noticed with the last update that when you search, it defaults to search within the current folder rather than all of Box. Is there a way to change that default back to search within all of Box?   Thank you!

Hi Box, After removing files from my free account the free storage space is showing as incorrect, please check and fix. thanks

It requires box 2.33.130. msi to install boxDrive. Please send me box 2.33.130. msi.

Hi, my box storage used is 5.4Gb of 10Gb even though I deleted all files. Please help to fix it. Thank you.

my colleague change her phone number and now she can't get code for 2FA or can't log in to box.com e-mai <personal information-redacted>

I want to disable SSO, but i want to keep all users accounts how can i do that withou being locked outside the platform?

Hello, I have signed into box using a Google Account, so I have no set password. I was given access to a folder that requires changing my old password, but without an old password I am unable to change it without prompting an "There was an error in changing your password," text. Thank you for your help.

Looking for a Flow Definition that is Autolaunched via button/or record triggered subflow that will grab all the Salesforce Files related to an object record and upload them to the Box folder which is related to the Object Record via FRUP.

Dear team   Could you help me check my email on your system, may be have conflict? my email :<personal information-redacted> Thanks your strong support./

I need to change the admin email to another email on my account.  I am the owner and I am all seats on the account, however the admin email is on a domain that I have no control on, and I don't have access to that email anymore. Linking email don't work as all emails I have are already registered to a box account. Changing admin to another user doesn't work, as the other users are on a different domain. I still can access all my files on the admin account, I have 2FA active and I have all my ID to prove who I am, including the credit card paying for the account, account which I always been the only owner. I have notifications sent to another of my email that I have control on. I deleted the managed domain in case that was the issue. I still need to change the admin email address, as that email is now compromised and I am afraid a password change by someone now accessing the emails could let that person access all my precious files. I did all this back already a few months ago, but the

We have a need to allow external collaborators to our environment - this is currently "off" as no external collaboration is allowed currently. Can we limit external collaborators to only certain root folders/directories or is this all or nothing? Ideally, we have our internal directory of folders and will now have a separate directory where we will be setting up external collaborators/clients. The goal would be to ensure that we can't accidentally add an external collaborator anywhere in our internal directory.

I have a guest user on a PC who is working on a powerpoint file that he has opened with desktop powerpoint. When he saves the file is not updating on the Box version and he's not getting an error message. Is there a permission I need to give him or a setting he needs to change on his end? Thanks.

I upload documents through the "Files" app on my iPhone into Box and usually have no problems. I have scanned a few documents today and they are showing up on my Box app on my phone, on Box through the website, but not on my desktop app. I have deleted the app on my phone and downloaded it again. I have restarted my computer. Is there anything else I can do to make the documents show up on my desktop?

this is the first time I created an in App word document. I tried to paste content from another document outside of Box. No luck there. So the document remained empty. It is now in my folder and I cant delete it as when I tick the box or go to the ..... ellipsis option there is no trash option so I cant delete it - very annoying having an empty file sitting in my folder. How do I get rid of it?

■ Executed APIBox Files Upload API ■ Method of ExecutionUsing the box-node-sdk, the method is executed in the format "client.files.uploadFile(folderID, 'My File.pdf', stream)" as per the official documentation. ■ Steps of Execution Retrieve the Box SDK:const sdk = BoxSDK.getPreconfiguredInstance(boxConfig) Configure the proxy settings: javascript コードをコピーする sdk.configure({ proxy: { url: XXXXXX, username: ******, password: ****** } }) Retrieve the Box client:const client = sdk.getAppAuthClient('enterprise') Execute the file upload:client.files.uploadFile(folderID, 'My File.pdf', stream)Note: The file size at the time of timeout was 4.3KB. ■ Expected OutcomeReceive a response in accordance with the IF specifications from the Box API. ■ Actual OutcomeA timeout occurred during the uploadFile operation. {    "code": "ESOCKETTIMEDOUT",    "connect": false,    "request": {        "uri": {            "protocol": "https:",            "slashes": true,            "auth

hi my limit has been reach but its almost empty can you run the script on my account? Thanks