Hello all.

The situation in bullets:

• I have users collaborating in an Excel file on Box.


• Observed a user open the Excel file with the web app and edit the file.


• The same user downloads the file from box but gets a previous version.


• The user goes back to the web app and her changes are still there.


• We have "unlimited" file versions enabled in the admin console.


• For some reason, Box does not show new versions of the file.

• Can't get past V359 and the last edited date is Sep 26th yet the user can click on the file, make changes in the web app and they remain.

I can add more detail if needed. Hope someone can help.

Thank you.