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If I invite to collaborate (Edit) to an external user that already has a box bccount in his company should I have to pay?  

Hello, I upgraded my account and my entire data was wiped. How can I get it back? 

Hello, I wanted to request box link owner to provide me access but how I can know the owner name to contact as the link does not open ? https://apple.box.com/s/8b79txfndg4xq81rs2mjyo97wj292r1x There should be some standard way, please help providing support to know it. Best Regards, Ravi Kiran

Storage says 8.3G of 10G is used yet I've deleted most files and emptied the trash and still says 8.3 used. Would really appreciate it if you would resolve this issue. Thank you.

We have installed the Box sync app on one of our servers, we want to achieve is that a local network shared folder worked upon by a group of users, should get synced on Box cloud using the app. But when we install the app and try using a shared folder within Box folder the local network sharing starts creating sharing and permission issues. We would require your assistance to achieve a local network shared folder among few domain users to sync on Box cloud using Box syncing app. regards IT support <personal information-redacted>

Staffing changes dictate that we need to update our admin and user email address.

このメール確認リンクは有効期限が切れています。とリンクを押したら出ました。メール確認リンクを再送していただけますでしょうか。

Hello, I am unable to add users who have an existing Box account not associated with my company. I receive the error: Email already used in a Box account but not associated with an enterprise. Previously, I was able to resolve this by going back to the legacy design of the User Management Console, but that no longer appears to be an option.

When moving or copying a file in BOX, can the following items of the original file be inherited? 1. Tag information2. Description3. Metadata

Hello, I saw many post about this problem that say, "user belongs to another enterprise" but there is no  solution to any of them. Have you got a solution to definitively erase an account for me to be able to use it in my organization ?

hi can i please get the script ran on my account to free my storage that i have deleted but have not gotten the free space back

How do I see the storage used by a folder ? I am using free account.  Some forum says there is a folder settings/details view near the share button but i see nothing

Hi I have two crew members who are having trouble with their 2-step verification. Everytime they try to login it prompts for the verification but their Google Verification App doesn't provide a code to submit.

Hello, I logged in today and noticed files from multiple folders missing. I never deleted these files. Please reach out to me to resolve.

You know what, just do this email

Hi Box Support, Can you please help with the below issue? We have invited our outside counsel to collaborate on a Box folder. The log-in requires a 2-step verification via SMS on their side, however they have not received the required 6-digit code. Can you please advise? Thanks.

First off, my login name is different from user and the links don't auto-update in the excel when I open it. This dialog box pops up:   Then none of the links are correct as they all use the filepath of:C:\Users\ADifferentUserFromMe\Folder\Folder\Folder\File.xslx instead ofC:\Users\MyUsername\Folder\Folder\Folder\File.xslx   Thus it says, Source Not Found. Is there any way to fix this? I will have to use this file regularly and others will have to access it.  

We are having an issue where a user's transferred content folder show up and have a number of files contained showing in the UI, but upon clicking through them, have no files inside. 

We're trying to add a new user and they are not receiving the email invitation from Box. This has happened a previous time and Box needed to remove the user from the "bounced emails" list. Can you please help us with this again?

When I log in, I get the message "Your password has expired. Please enter your email address and we will send you instructions on how to create a new password." I followed the instructions to enter my email address and reset my password, but I haven't received the password reset email. What should I do?Affected account:  <personal information-redacted>          

Can I change  Max File Size from the Account details? or configure it for an user?  we need to decrease the max size limit of the uploaded file 

Google Docs has, somewhat recently, released a "Tab" feature that allows for Tabs to be created in a document. These tabs are separated as sheets would be in an Excel or Sheets workbook. When using Google Docs for Box, I can see the tabs and outlines panel but have no ability to use the tab function (cannot add new or edit the name of Tab 1 - which appears by default). I haven't been able to find any information on why this doesn't work in the Box integration. Is it a matter of Box needed to update or something I (or my organization) can control at the account level?

Hi, My company needs to move a large-sized folder to a new account (with a separate enterprise license). The current folder has over 600 contributors (users with various permissions), and the plan is to migrate it to a new account in a separate box enterprise license (given the current one is owned by another company) with just a limited number of users (a few users). Is this migration from one box to another box license possible? If yes, what would be the risks associated with moving the files to a new licensed account without most users and contributors? Thanks,  

Hi How do I solve this? Past posts say "raise a ticket" but all I can do is post to this community. How do I contact support?  Worst onboarding experience ever.