Skip to main content
Question

I can't open some files

  • May 27, 2025
  • 1 reply
  • 11 views
C
Forum|alt.badge.img

I have some files that I cannot open, it says,

Oops! We can't seem to find the page you're looking for.

Help, please!

    1 reply

    C
    Forum|alt.badge.img
    • community-manager
    • Author
    • Box Employee
    • 34738 replies
    • May 27, 2025

    Hi Rose, 

    Welcome to the Box community!

    Here are the troubleshooting steps to try:

    • Clear your Browsing history
    • Temporary disable plug-ins or extensions
    • Make sure that your firewall is configured for Box apps. Reference article here.

    Hope these help. Thank you for posting!


    Terms & ConditionsCookie settingsAccessibility statement