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Question

I can't open some files

  • May 27, 2025
  • 1 reply
  • 11 views

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I have some files that I cannot open, it says,

Oops! We can't seem to find the page you're looking for.

Help, please!

1 reply

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  • Author
  • Box Employee
  • 34738 replies
  • May 27, 2025

Hi Rose, 

Welcome to the Box community!

Here are the troubleshooting steps to try:

  • Clear your Browsing history
  • Temporary disable plug-ins or extensions
  • Make sure that your firewall is configured for Box apps. Reference article here.

Hope these help. Thank you for posting!