Support Forum

I need to send one of my PCs in for repair and need to remove the files from the pc without deleting them. What is the best way to go about it?

I can log into my box account via the web and browse files, and most all other functionality, but when I go to the Admin section I get just a white page. I am trying to authorize a custom box app and can't get to the link because the page is always blank. I tried Safari and Chrome, cleared cache, but no avail.  MacOS 14.1.1 Thanks

I can no longer contact support via email and was referred to your support page, but there is no way to contact support where I was directed and my contact support search only turned up obsolete information. Please tell me how to contact you. Why are you making it so hard to contact you- what are you hiding from? 

Every time I share a folder or file via Box links, the users who receive it tell me that they don't have a Box account and can't download the files. This is because every time someone clicks on download, you show them a window asking them to log in, even though the download starts invisibly. Users don't realize this, which is inconvenient and wastes my time explaining how the platform works over and over again. I've been doing this for YEARS, and I am ABSOLUTELY TIRED OF HAVING TO DO THIS. Could you please stop trying to capture other users through this misleading and annoying method? THANK YOU.

Hi there, I need help with a user who might have created a box account outside of our enterprise with their work email and I am not able to assign them a enterprise license.

I am attempting to set up a collaboration with a Partner organization. I tried to invite the lead from that organization on our shared project to the project folder. This generated an error stating:  'Invitations could not be sent to the following people because collaboration is restricted to their enterprise's Collaboration Allowed List:'  followed by the email address of the person I attempted to invite.Does this mean I need my collaborator to request access from his organization's BOX administrator, so that he can collaborate? Many thanks

When I review the list of files there is a link at the end of each file, "MORE" which gets me to a "Page Not Found" When I look at the files on Box.com there is no indication of an issue and all of the files and folders are intact but on the Computer is shows "Error Syncing 5419 files" How do I address this issue? More Info I discovered that the issue is with one specific folder named “Critical Files” which shows as “partially synced” but contains 8,335 files which is accurate.  The Box file in that particular folder on the Computer contains 5,003 files in 781 folders. Joe P

Hello, I started my trial today, but I seem to have the white admin screen issue. Is this an outage, or is there a setting I've changed that caused this? I am trying to onboard a user now but this is a serious roadblock early on. Please let me know how to rectify this! Thanks

Hi, I've never set-up 2FA on my account, however, I'm now unable to log in as 2FA is now required. Can my account please be re-set so I can set this up? Many Thanks

Yesterday I converted a personal account I have to Business Starter.  The data has migrated and is accessible, but the Admin side is not performing as expected.NOTE: I'm an admin on a separate Enterprise Account and separate Business Plus account, I'm familiar with the Admin tools, but I didn't originate either of those accounts so initial setup is new. Assuming I can post photos at some point in this process, I will, but when I converted the account I have 7 external collaborators. All seven are still listed as External Users still, but my Managed Users says I have 8 users, but only shows me.  It appears it's counting my 7 external as Managed... but they're not actually managed and some of them can't be managed because they're managed under different accounts.

The invitation email for the collaborator is not being received at a specific address.Here are the things we have confirmed so far: - The address is correct.- The email has not been delivered to the spam/junk mail folder.- The email from box.com is not being filtered by the email server. If the email address is registered on the suppression list, please remove it. Could you please provide the contact information for the address?

I have changed my phone number and my account with 2FA security sends a 6 digit password to the phone number to let me access my account. Please guide me how can i disable my 2FA account without login and do a one time disable the 2FA authentication.    

Hello, Is there a way to keep the formatting of my Excel file when I share it via a "Can View Only" link? When I share Excel files with the "Can View Only" setting, the gridlines are showing and show as pages, not an Excel workbook. Is there any fix to this? Thanks!

Hello. I'm trying to integrate between Box and Entra ID but it does not work. Also, I cannot create ticket in this site.

Why does my search feature suddenly not work at all? I have had Box for years, and this is a new issue.

Good Morning We are trying to upgrade our plan and there is a payment error, it asks to verify all fields again or contact support. We tried multiple cards and the same error occurs.  Please advise on how we may proceed.

Hello,I got a new laptop as well as a new phone recently. Since then, I am unable to login to my Box account associated with my work email <personal information-redacted>The 6-digit code that I receive on my authenticator app is claimed to be invalid. I do not have any backup account either. There is no other option to proceed with login. Please help.

I'm logged in through google sign on via my account, but I need to create a password in order to access a shared folder. I'm unable to create a password. I saw others post this but the response is support making a case, and no solution. 

What happened with the now inability to upload File documents, such as from the Notes iphone app (a scan pdf) into the box app all from my phone. The box app only allows upload of pictures, not Files.  Is there a way to fix this? Seems extremely inconvenient to have removed this synergy. Now for my business I have to upload to google drive to then download it again on the desktop computer, to then upload file into box instead of just direct upload from cell to Box app. 

Hi, I have no files still it shows 3.6 GB of 25.0 GB being used. I am particularly keen to restore the files in the Bin (at 23.1GB) but I am unable to restore even though I have no files. Can you help? Thanks

Hello, I am not receiving any email notification when clients upload documents into box. The option is checked off under notifications in my settings. Can you please help?

EXCELマクロのThisWorkbook.Pathで、正しい値が取得できない。

I want to upgrade my account to Personal Pro for one month. But i am not allowed to fill in payment details. My account is 7351958275

A team member created a Box account with her personal email (Hotmail). Now we'd like to transition the Admin role from her to another team member with a company email. When we follow the Box instructions, the account creator and current Admin receives an email to verify the change, but the link in the email gives this error: You do not have permission to confirm this administrator transfer. You may not confirm the administrator transfer. Please log out and try again after logging in as the administrator.Can you help?- Meredith