Support Forum

uninstall and reinstalling are still the same issue, kindly assist in solving the problem.

We are getting this after transferring the admin

There was an upgrade plan pop-up stating first few months free if signed up before 1st Dec. I went to check with the account holder and it has now gone. Please advise if this is still a promotion!

Small company with two partners. We each had a free Box account so that we could access other companies' Box folders. I upgraded my account to Business but Box will not allow me to add my business partner b/c of his existing Box account. How do I add him?

I have a basic XLS spreadsheet with mostly text data created on Windows 10. Box for Android is cutting off the last 3 or more rows when I view the worksheet on my Android device using Box fo Android. It is not consistent. My first woksheet it shows all 57 rows that contain text. The 2nd worksheet stops on row 44. 3rd worsheet is stops on row 25...

My account says I'm over but I am not.  How to get an accurate amount?

Administrator says I have same setup as others who are seeing the files.  I see all of the folders, but all say they have zero files  

Hello, i pay $14 per month for unlimited space, but now since i got added to my companies enterprise I do not have any space anymore to do anything, can you please resolve this?

I hit "accept invite" and the folder is not showing up in my account. They sent the email to the email associated with my account. I am not receiving an error when I click on the link, rather nothing is showing up.

私もM1＿MACで同じ状態です解決法はあるんでしょうか

Gooday mate.  I am "Box Individual (free)" user, and I have been invited by a company that has a "Business Plan" or higher plan  to share a folder.However, I cannot upload even files of around 2GB to the shared folder. Based on the information at the URL below, I believe files up to 5GB can be uploaded.What's wrong with this case? https://support.box.com/hc/en-us/articles/360043697314-Understand-the-Maximum-File-Size-You-Can-Upload-to-Box "Alternatively, a free user collaborating on a folder owned by an Enterprise User can upload files of up to 50 GB in size in this folder." Does anyone help?

Hey, how do I get rid of the UUID in Box signature?

BOX内の移動、コピーで以下の項目を引き継ぐことは出来るか1.タグ情報2.説明3.メタデータ

I am trying to get rid of the error message that keeps popping up on my Mac.  How do I turn off this notification?

public links on website are not opening correctly 

I can't access shared files by my customer, the account is under [personal information–redacted] thanks

I need assistance with my account regarding billing and adding additional admins. Can customer service please contact me via phone. 

Hello, yesterday (Nov 14th) we had a number of sign requests that were sent out through an API-call that were received by the signer without the entry fields that are contained in the template. When resending the sign requests today the fields were included in the sign request. I was wondering whether anyone else already experienced such an issue and/or whether it could be related to the Major issue that happened yesterday ("Some customers may experience public shared links redirecting to a login prompt").We're quite out of ideas what could be the reason for this problem on our side. Any insight or input would be greatly appreciated. Best regards Jan

会社のエンタープライズネットワークに参加するよう招待されました。 「招待を承諾」ボタンを押して、BOXにログインすれば、Enterpriseに参加のポップアップが表示され、「承諾」することで会社のエンタープライズネットワークに参加できるはずなのですが、 Enterpriseに参加のポップアップが表示されず、通常の個人のBOXの画面に切り替わるだけで、会社のネットワークにアクセスできません。 なお、当初自分がPersonalProプランに入っていたため、それが問題だと思ってIndivisualに下げました。このことが問題なのかどうかわかりません。

I am using Windows 11 and am migrating away from google drive over to Box and would like to retain the paths I've been using for quite some time now. However, I'm unable to make a symbolic link within the Box "folder." I turned it into a virtual drive, but symbolic linking that doesn't work there either. I've gathered that the Box volume isn't a local one so symbolic linking within may not work. If it's possible, what do I need to do? Does changing the default folder location allow for using an existing location or must it be empty? Failing that, can I symlink the OTHER way? As in link the Box folder to a local path instead of symlinking a folder into the Box folder. So instead of gdrive to box folder, box folder to gdrive. Or am I stuck syncing files to the Box folder and just dealing with it?

Hello, some files have disappeared from my box even though i have access. I've tried resetting the app and restarting the app and the macbook but the problem persists.  Can you help me with this issue?

Could you please assist me with clearing this out?   It appears every day and I don't recall even requesting this?  Cannot figure out how to delete it!  Thanks!

Hello, I need to download data from my account. When I try to download a folder your system generates a zip but download is never completed or file is corrupted. This problem is new. Time ago I didn´t have any problem to download the full content of my account around 10GB. What is the problem now? I need my data

Hello, Recently I stopped receiving Box Update notifications to my email.  I have tried to resent several times but no change.  

It keeps saying my storage is full, I have an Enterprise plan. Please assist. Thanks!