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Question

Login Issues - Gooey gone

  • May 27, 2025
  • 1 reply
  • 9 views

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Login Screen looks out of sorts (machine language).  Once past that screen, blank landing page with grey column to the left.  URL = https://app.box.com/folder/0

Please Help - upcoming deadline

1 reply

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  • Author
  • Box Employee
  • 34738 replies
  • May 27, 2025

Hi Anthony, 

Welcome to Box Community and glad to assist!

Please follow our recommended troubleshooting steps to fix your issue. 

  • Updating your browser to the latest version
  • Clearing your browser's cache
  • Using Box with an alternate browser, computer, or network. 
  • Temporarily disabling any internet security/firewall programs to test whether they conflict with Box (Note: you may need clearance or assistance from your organization’s IT department/helpdesk to do this)
  • Temporarily disabling any plugins/extensions in your browser
  • Removing unwanted extensions, plug-ins, ads, pop-ups & malware:
  • Restart your machine. 

Hope it helps!